Sift is hiring a
Senior Solutions Engineer

Summary

Join Sift as a Solutions Engineer, bridging customer-facing and engineering teams to drive critical solution changes and refinements. You'll partner with Technical Account Management and Support Engineering teams to onboard Enterprise accounts, understand customers' business problems, and empower them to solve complex issues.

Requirements

• Minimum 5 years in a technical customer-facing role
• Proven ability to collaborate closely with data science, engineering and product teams
• Exceptional communication skills, with the ability to communicate complex technical and business concepts to both developers and non-developers
• Creative, ​coachable, ​collaborative, goal-oriented, ​and thoughtful​
• Strong work ethic and a commitment to excellence
• Growth mindset with a passion for learning new skills and applying them to technical challenges
• Resourceful and proactive approach; willing to investigate anomalies and challenge the status quo
• Experience in writing scripts for building internal tools (e.g., Bash scripting, Python, Ruby) and familiarity with APIs and web technologies
• Ability to prioritize, and deliver on multiple projects simultaneously; you thrive under pressure and enjoy clarifying ambiguous situations

Responsibilities

• Own the most complex customer issues
• Support the customer lifecycle
• Automate and Optimize

Benefits

• Competitive total compensation package
• 401k plan
• Medical, dental and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off