Senior Solutions/Presales Engineer

Summary

Join BigID's expanding Solutions Engineering team as a technical subject matter expert. Work closely with the sales team, providing technical expertise during customer calls and presentations. Leverage your knowledge to influence customer decisions and drive successful proof-of-value implementations. Contribute to customer success by offering insightful solutions and recommendations. Collaborate with post-sales teams and product management to ensure customer value and gather product enhancement feedback. This role requires excellent communication, troubleshooting skills, and a deep understanding of enterprise data architecture, privacy, and security technologies. BigID offers a remote-first work environment with competitive compensation and benefits.

Requirements

• Excellent customer-facing communication and organization skills
• Good troubleshooting abilities and a methodical approach
• Ability to describe complex technical concepts to diverse audiences: executives, business stakeholders, and technology practitioners
• Passion for demonstrating solutions and ability to provide technical input during the sales process
• Broad understanding of enterprise data architecture, privacy, and security technologies
• Ability to plan, execute and close out a Proof of Concept with minimal assistance and oversight
• Desire to share knowledge through excellent documentation creation and RFI/RFP responses
• Some prior experience with one or more of the following: RDBMS systems, no-SQL data stores (MongoDB, Cassandra, DynamoDB), Hadoop technologies (such HDFS, Hive, HBase), cloud technologies (AWS EMR, S3, DynamoDB, Redshift, Azure file and blob storage, etc.)
• Experience with Linux, and container frameworks, such as Kubernetes required
• Minimum of 5 years in a pre-sales engineering or consulting role within a multinational environment
• Bachelor's degree in Computer Science or related discipline

Responsibilities

• Work with the Sales team as the technical subject matter expert for BigID’s platform during customer calls and presentations
• Use market and technical knowledge to consult on best practices, and offer constructive direction for solution architecture and design
• Stay up-to-date on relevant competitive solutions, products, and services
• Drive customer success with real-world knowledge and recommendations
• Work with the post-sales teams to ensure every customer realizes the value of the BigID Platform and continues to contribute to the success of BigID customers
• Work with Product Management to capture and articulate customer and prospect product enhancement feedback

Preferred Qualifications

• Prior experience with Identity and Access Management or Data Loss Prevention tools is a plus
• Experience with Linux or container frameworks (such as Docker) is a strong plus
• Master’s degree

Benefits

• Work from home with a global remote-first community
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Robust DEI Program with several vibrant ERG communities
• Paid Parental Leave