Senior Solutions/Presales Engineer

Summary

Join BigID's expanding Solutions Engineering team as a technical subject matter expert. Work closely with the sales team, providing technical expertise during customer calls and presentations. Consult on best practices for solution architecture and design, staying current on competitive solutions. Drive customer success through real-world knowledge and recommendations, collaborating with post-sales teams. Contribute product enhancement feedback to Product Management and create excellent documentation. This role requires strong communication, troubleshooting, and technical skills, along with experience in enterprise data architecture, privacy, and security technologies. BigID offers a remote-first work environment with competitive benefits.

Requirements

• Excellent customer-facing communication and organization skills
• Good troubleshooting abilities and a methodical approach
• Ability to describe complex technical concepts to diverse audiences: executives, business stakeholders, and technology practitioners
• Passion for demonstrating solutions and ability to provide technical input during the sales process
• Broad understanding of enterprise data architecture, privacy, and security technologies
• Ability to plan, execute and close out a Proof of Concept with minimal assistance and oversight
• Desire to share knowledge through excellent documentation creation and RFI/RFP responses
• Some prior experience with one or more of the following: RDBMS systems, no-SQL data stores (MongoDB, Cassandra, DynamoDB), Hadoop technologies (such HDFS, Hive, HBase), cloud technologies (AWS EMR, S3, DynamoDB, Redshift, Azure file and blob storage, etc.)
• Experience with Linux, and container frameworks, such as Kubernetes required
• Minimum of 5 years in a pre-sales engineering or consulting role within a multinational environment
• Bachelor's degree in Computer Science or related discipline

Responsibilities

• Work with the Sales team as the technical subject matter expert for BigID’s platform during customer calls and presentations
• Use market and technical knowledge to consult on best practices, and offer constructive direction for solution architecture and design
• Stay up-to-date on relevant competitive solutions, products, and services
• Drive customer success with real-world knowledge and recommendations
• Work with the post-sales teams to ensure every customer realizes the value of the BigID Platform and continues to contribute to the success of BigID customers
• Work with Product Management to capture and articulate customer and prospect product enhancement feedback

Preferred Qualifications

• Prior experience with Identity and Access Management or Data Loss Prevention tools is a plus
• Experience with Linux or container frameworks (such as Docker) is a strong plus
• Master’s degree

Benefits

• Work from home with a global remote-first community
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Robust DEI Program with several vibrant ERG communities
• Paid Parental Leave