Senior Solutions/Presales Engineer

Summary

Join BigID's expanding Solutions Engineering team as a bilingual (English and French) pre-sales engineer. You will work closely with the sales team, leveraging your technical expertise to influence customer decisions and drive successful proof-of-value implementations. This role requires excellent communication, troubleshooting skills, and a deep understanding of enterprise data architecture, privacy, and security technologies. You will consult on best practices, stay updated on competitive solutions, and collaborate with post-sales teams to ensure customer success. BigID offers a people-centric culture, flexible work arrangements, and equity participation.

Requirements

• Excellent customer-facing communication and organization skills
• Good troubleshooting abilities and a methodical approach
• Ability to describe complex technical concepts to diverse audiences: executives, business stakeholders, and technology practitioners
• Passion for demonstrating solutions and ability to provide technical input during the sales process
• Broad understanding of enterprise data architecture, privacy, and security technologies
• Ability to plan, execute and close out a Proof of Concept with minimal assistance and oversight
• Desire to share knowledge through excellent documentation creation and RFI/RFP responses
• Some prior experience with one or more of the following: RDBMS systems, no-SQL data stores (MongoDB, Cassandra, DynamoDB), Hadoop technologies (such HDFS, Hive, HBase), cloud technologies (AWS EMR, S3, DynamoDB, Redshift, Azure file and blob storage, etc.)
• Minimum of 5 years in a pre-sales engineering or consulting role within a multinational environment
• Bachelor's degree in Computer Science or related discipline

Responsibilities

• Work with the Sales team as the technical subject matter expert for BigID’s platform during customer calls and presentations
• Use market and technical knowledge to consult on best practices, and offer constructive direction for solution architecture and design
• Stay up-to-date on relevant competitive solutions, products, and services
• Drive customer success with real-world knowledge and recommendations
• Work with the post-sales teams to ensure every customer realizes the value of the BigID Platform and continues to contribute to the success of BigID customers
• Work with Product Management to capture and articulate customer and prospect product enhancement feedback

Preferred Qualifications

• Prior experience with Identity and Access Management or Data Loss Prevention tools
• Experience with Linux or container frameworks (such as Docker)
• Master’s degree

Benefits

• Equity participation - everyone shares in our success
• Flexible work arrangements
• Other compulsory benefits based on country of residence