Senior Specialist, Over-the-Air & Remote Diagnostics

Summary

Join Scout Motors and be a key player in revolutionizing the electric pick-up truck and rugged SUV market. Implement, manage, and oversee the deployment of OTA updates to vehicle software, ensuring seamless delivery. Guarantee effective vehicle diagnosis and reparability throughout the service period. Oversee the entire vehicle lifecycle, maintaining service standards and repairability. Create and document diagnostic strategies, implement standardized diagnostic methods, and regularly update diagnostic information. Monitor diagnostic execution to optimize and reduce costs. Develop and update diagnostic programs to keep workshops current with the latest technologies. Manage the validation of diagnostic solutions and release diagnostic information to meet quality requirements. This role, based in Columbia, South Carolina, or remotely within the US (excluding NYC), requires regular in-person meetings and occasional travel.

Requirements

• Extensive experience in OTA updates, automotive diagnostics, and reparability, with a proven track record of managing vehicle diagnostics and in-depth knowledge of the entire vehicle lifecycle
• Strong understanding of diagnostic strategies and fault localization methods
• Skilled in creating and documenting diagnostic strategies using standardized methods for control units and diagnosable components, ensuring consistent and accurate fault identification
• Ability to stay current with the latest advancements in automotive technology, regulations, market needs, and customer feedback, and regularly update diagnostic information based on these factors to maintain the relevance and accuracy of diagnostic data in Scout workshops
• Analytical skills to monitor and optimize diagnostic execution, with the ability to develop and implement simpler and faster diagnostic solutions
• Experience in managing the validation of diagnostic solutions through fault simulation is essential
• Experience in diagnosis development and validation is mandatory for this position
• Ability to travel 10% of the time, domestically and internationally
• Valid driver's license required

Responsibilities

• Implement, manage, and oversee the deployment of OTA updates to vehicle software, ensuring smooth and efficient delivery while considering the combined architecture of the JV
• Ensure OTA updates for all vehicle systems, including the drive system, brakes, safety features, infotainment, comfort, etc
• Guarantee effective diagnosis and reparability of vehicles from delivery to the customer until the end of the service period
• Oversee the entire vehicle lifecycle, ensuring it meets service standards and remains repairable over the designated period through close monitoring and proactive management
• Create and document diagnostic strategies for guided fault finding (GFF)
• Implement standardized methods for diagnosing control units and other diagnosable components to ensure consistency and accuracy, enhancing overall service efficiency
• Regularly update diagnostic information based on new equipment, functions, regulations, laws, market needs, and workshop feedback
• Ensure all diagnostic information is current and reflective of the latest technological advancements and regulatory requirements
• Monitor diagnostic execution to optimize and reduce diagnostic time and labor costs
• Develop simpler and faster diagnostic solutions that minimize both warranty and customer-paid costs, achieving significant cost savings and improved customer satisfaction
• Develop and update diagnostic programs to ensure workshops are up-to-date and capable of handling the latest vehicle technologies, maintaining high service standards and efficient vehicle maintenance
• Manage the validation of diagnostic solutions by simulating faults in the vehicle, ensuring the diagnostic capability of Guided Fault Finding (GFF) programs for integration into the service platform of workshops
• Manage and release diagnostic information to meet quality requirements
• Verify diagnostic programs received from workshop feedback to ensure correctness in respective software updates, maintaining high standards in diagnostic accuracy and reliability

Preferred Qualifications

• Bachelor’s degree in engineering or a related field is preferred
• Experience and understanding of the OTA updates and diagnostic programs of the Volkswagen Group’s Joint Ventures is highly appreciated
• Proficiency in German is a plus

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Pay Transparency
• This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program