Senior Staff Inbound Product Manager

Summary

Join the Data and Analytics team at ServiceNow as a Senior Principal Product Manager to define and drive a multi-year vision and roadmap for Data and Analytic apps. Lead the strategy, product definition, roadmap, execution, and overall success of these apps across different functional domains. Collaborate with Engineering, Design, and QE teams to define outcomes, streamline execution, and exceed customer expectations. Engage with customers and end users to gather insights and feedback, informing the development of new capabilities and enhancements. Assume leadership responsibilities as an accountable owner, committed to outcomes regardless of role or organizational boundaries. Work with multiple teams to guide projects through development and deliver high-quality products.

Requirements

• 12+ years of software product management experience with most of that experience in building Data and Analytics products
• Strong understanding of multiple industries and functional domains and the value of data and analytic apps for those industries and domains
• Strong technical understanding of common data and analytics constructs such as semantic models, metrics and KPIs and action frameworks
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Navigate, manage and align a matrixed organization that involves internal and external data needs
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Ability to serve as a team lead, and coach employees at lower levels

Responsibilities

• Lead the strategy, product definition, roadmap, execution, and overall success of Data and Analytics focused apps across different functional domains
• Work with Engineering, Design, QE for defining outcomes that drive release planning, epic/story creation to streamline execution, and delivering the outcomes that exceed the expectations of our customers
• Engage with customers and end users to gather insights and feedback, to inform development of new capabilities and enhancements
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Communicate effectively with a clear understanding of the needs of different audiences

Preferred Qualifications

Prior knowledge of ServiceNow platform or apps in a plus