Senior Systems Administrator

Summary

Join rockITdata, a unique SDVOSB services company, as a Senior System Administrator. This remote position requires advanced technical support for data protection and customer systems, managing and monitoring hardware and software, and troubleshooting issues. You will need expertise in various systems (Windows, Linux), data protection storage, scripting, and backup/recovery. The role involves collaborating with teams, escalating issues, and creating change management records. You will also assist with research, documentation, and compliance with federal policies. This position offers the opportunity to mentor junior staff and contribute to a fast-paced, innovative environment.

Requirements

• Bachelor's degree in computer science, Electronics Engineering, or a related technical discipline
• An additional 8 years of relevant experience may be substituted for a degree
• Minimum of 5 years of relevant system administration experience, including: Troubleshooting diverse systems and network architectures
• Maintaining performance and reliability in high-volume/high-availability environments
• Applying system debugging tools and techniques
• Strong understanding of system security, configurations, and best practices
• Excellent communication and problem-solving skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Ability to obtain a Public Trust

Responsibilities

• Provide advanced level technical support for the team’s data protection and customer supported systems via on-site (assigned duty station) and remote access for geographically separated enterprise systems
• Provide team support in the management, operations, monitoring, installation, testing, troubleshooting, repair, and assist in the design of hardware (HW) and software (SW) associated with assigned data protection systems and services, throughout the enterprise
• Proficient and capable of demonstrating expert skills in fundamental computer, network, & security technologies (ref: A+, Network Fundamentals, & Security Fundamentals Training)
• Proficient and capable of demonstrating advanced skills in Microsoft Windows operating systems (ref: Windows Server Administration Fundamentals Training)
• Proficient and capable of demonstrating advanced skill level in administration, maintenance, and repair of data protection storage systems assigned to data protection team. (e.g., Cisco Scale Protect, EMC/Dell Data Domain, IBM Tape Libraries, NetApp Storage, etc.)
• Proficient and capable of demonstrating intermediate skills in Linux operating systems (e.g., Linux Essentials, Linux +, etc.)
• Proficient and capable of demonstrating intermediate skill level with scripting (e.g., Shell Scripting, etc.)
• Proficient in advanced problem identification, diagnosis, resolution, capable of identifying need for Tier-4 escalation and capable of coordinating escalation with detailed change management records
• Proficient with Backup & Recovery advanced level concepts associated with Business Continuity & Disaster Recovery
• Proficient with Backup & Recovery advanced level concepts associated with multiple platforms, to include MS Windows, Linux, MS SQL, Oracle, etc
• Proficient and capable of demonstrating expert skills in the use of desktop productivity application which include Microsoft Edge, Word, Excel, PowerPoint, Outlook, Teams, Publisher, and Visio; Adobe Acrobat; Google Chrome; and other standard applications upon new release and training
• Proficient and capable of demonstrating an intermediate concept level for Enterprise Architecture (e.g., Policies, Procedures, Instructional Guides, System Drawings, System Interconnects, Separation of Duties, etc.) and associated documentation (Ref: Enterprise Architecture Foundations, Enterprise Architecture in Practice, etc.)
• Assist senior technical staff with completing research, justification, operational concept, system engineering, overall solution requirements of HW and SW associated with new/replacement/upgrades for assigned data protection systems
• Successful and on-time completion of all assigned training and actively acquires skills and knowledge necessary to maintain DPSA-3 proficiencies and mentor/train junior tier personnel
• Maintain inventories for data protection team’s HW, SW, media, and bench stock
• Prepare, track, and coordinate secure shipments of data protection HW and media to meet mission goals
• Proficient with change record documentation programs (e.g., Service Now), and able to demonstrate advanced skill in the creation, servicing, resolution, and reporting of assigned tickets (e.g., Incidents, Service Requests, Work Tasks, etc.)
• Proficient and capable of assisting federal employees in the advanced level development, documentation, and updates associated with team acquisitions. (e.g., market research, product & service descriptions, exemption justifications, government cost estimates, etc.)
• Proficient and capable of demonstrating compliance with federal policy, regulation, and procedures

Preferred Qualifications

• Experience supporting federal or DoD IT environments
• Certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator, AWS SysOps Administrator, or similar
• Familiarity with compliance frameworks such as NIST 800-53, FedRAMP, or FISMA
• Experience with cloud-based infrastructure (AWS, Azure, or similar)

Benefits

Remote work, flexible hours