Senior Technical Account Manager

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Axonius

💵 $145k-$160k
📍Remote - United States

Summary

Join Axonius as a Senior Technical Account Manager (TAM) and empower customers to maximize their use of the Axonius platform. Guide customers through their journey, providing both strategic technical guidance and hands-on support. Leverage your technical expertise and strong interpersonal skills to address customer needs and challenges. Serve as a liaison between customers and internal teams, including Product Management, Sales, Engineering, and Support, ensuring a seamless and positive experience. Ultimately, you will establish Axonius as a cornerstone of your customers' security programs. This role requires a minimum of 4 years of customer-facing experience in cybersecurity software and a deep understanding of various security technologies and frameworks.

Requirements

  • Minimum 4 years of customer-facing experience in cybersecurity software / technology, with a focus on the following areas: Security Frameworks & Compliance, Asset Management, Vulnerability Management, Threat Detection & Incident Response, Endpoint Security, SaaS Security
  • Hands-on experience working with technologies in the following categories: Endpoint Security (EDR, AV, Malware Detection), Network Security (IDS/IPS, Firewalls), Vulnerability Management, SaaS Security (CASB, DLP, SWG) and/or Identity Security
  • Strong understanding of internet protocols (HTTP/HTTPS, REST APIs, etc.), data formats (JSON, CSV, SQL/NoSQL, etc.), and networking topology and components (firewalls, routers, etc.)
  • Understanding of common Security and Compliance frameworks such as: NIST, ISO, CIS, PCI DSS, SOC 2, etc
  • Excellent verbal and written communication skills, with experience presenting technical information to C-level audiences
  • Self-motivated problem solver with a customer-focused approach and strong ownership of results

Responsibilities

  • Be A Strategic Ally: Own the post-sale technical relationship with all customer stakeholders, and provide strategic technical guidance to help build solutions using best practices, proactively keeping your customers’ Axonius deployments operationally healthy. Consult on recommended outcomes and steps to accomplish them, understanding the customers’ core drivers
  • Build Champions: Build customer relationships and ensure the relationships remain a positive experience. Conduct regular meetings and QBRs with both the technical and executive customer teams. Partner with cross-functional teams (e.g., Support, R&D) to drive positive customer outcomes and company-level progress via strategic initiatives
  • Mitigate Risk: Identify, document, and manage customer risk across a book of business using CS systems and interpersonal indicators. Effectively escalate issues to drive health and sentiment improvements for customers
  • Train & Grow: Train customers on how to use the product and confidently demonstrate all new features as they are added. Proactively engage with customers to find additional use cases for their environment. Lead internal enablement trainings and share content and guidance to the broader TAM team
  • Improve the Product: Work with customers and the product team on feature requests, ensuring their expectations are met in a timely manner. Concisely and effectively capture feature requests/adoption blockers, manage customer sentiment, and provide timely updates that result in health improvements

Benefits

  • Stock options
  • Attractive benefits
  • Annual bonus

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