Senior Technical Consultant

Summary

Join Veracity by RGP, a consulting firm focused on delivering transformative solutions, as a Principal Technical Consultant for ITx workflows. You will lead a re-implementation project for a legacy customer, ensuring successful delivery of ServiceNow solutions and services. This role involves leading technical discovery, re-engineering, and improvement sessions to identify efficient and repeatable solutions that accelerate value. You will document, prioritize, and lead the delivery of the overall solution, enabling customers to manage work more efficiently and achieve project goals.

Requirements

• 5+ years of experience in ITx product implementation and process consulting
• A Bachelor's degree or equivalent practical experience (5-10 years)
• 3+ years working with the ServiceNow platform on current releases
• 5+ years’ experience in management consulting, technical design, implementation delivery
• Excellent communication skills (written and verbal) with strong presentation and facilitation skills
• Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral
• Strong interpersonal skills with a strong customer centric mindset
• Experience leading / executing complex strategic and operational initiatives at large organizations
• Experience partnering with and advising  executives
• Certified ServiceNow Administrator and Implementation Specialist (ITSM, ITOM, ITAM)
• 3+ years of ServiceNow implementation experience in a client consulting environment
• Minimum 5 years’ demonstrated experience as a key technical resource leading the development of solutions in client environments
• Demonstrated experience in end-to-end development
• Proficiency with JavaScript 6
• Proficiency with web service standards such as SOAP, REST, XML, etc
• Proficiency with web API’s, Data integrations/ETL, Relational Databases
• Experience with SaaS / PaaS cloud environments such as AWS, Azure, Google
• Knowledge of LDAP, VPN, SSL, SSO and other such technologies and standards
• Proficiency with Agile project management and delivery methodologies
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in technical consulting roles, client facing
• Consulting Skills Proven team player and team builder
• Quick learner that can adapt to a fast pace, changing environment
• Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills an absolute essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
• Proven record of successfully managing business relationships

Responsibilities

• Prepare and lead technical discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
• Document, communicate and validate technical, functional design, and process requirements throughout the customer engagement
• Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
• Provide guidance to customers on tools, features, and processes available to them on the ServiceNow platform that could provide additional value
• Ensure all technical related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
• Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
• Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
• Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features

Preferred Qualifications

ITIL certification (preferred)

Benefits

• Flexible work environment (remote or onsite)
• Family first
• Agile and collaborative
• Fun and energetic
• Group of like-minded folks and creative problem solvers
• Fast paced
• Inclusive and Passionate
• Supportive, approachable, and encouraging leadership and team members
• All roles are client facing
• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan
• Employee Stock Purchase Plan