Senior Technical Consultant/Developer

Summary

Join ServiceNow as a Sr. Technical Consultant and become a functional and technical expert in the ServiceNow Expert Services Team. You will consult with customers, configure ServiceNow Finance & Supply Chain solutions (Sourcing and Procurement Operations, Supplier Lifecycle Operations, and Accounts Payable Operations), and accelerate customer business outcomes. This role requires strong technical expertise in ServiceNow best practices, focusing on configuration over customization. You will lead customer design workshops, guide documentation completion, draft user stories, and provide training and oversight to customer administrators. The position involves leading technical aspects of project delivery, developing integrations, enhancing UI/mobile components, and preparing customer deliverables. You will juggle multiple projects, promote continuous improvement, and support sales activities. Up to 50% annual travel is expected.

Requirements

• At least 3+ years of configuration/development experience complex, global organizations in the Finance, Supply Chain and/or Source-to-Pay operations/technology departments
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an Finance, Supply Chain and/or Source-to-Pay organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Strong understanding with leading Finance, Supply Chain and/or Source-to-Pay related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc
• Experience with Web Technologies (HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Strong programming skills
• Experience in designing & building scalable web services
• Proficiency in web technologies like XML, REST, and JSON
• Exceptional debugging, testing, and problem-solving skills
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

Responsibilities

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization
• Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains
• Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
• Lead customer design workshops focused on ServiceNow Platform and Solution technology
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Develop and enhance UI and mobile components using the ServiceNow framework
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings

Preferred Qualifications

Preferably at least 2+ years of configuring/developing ServiceNow while holding ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified Application Developer (CAD) certification, and Finance & Supply Chain related Solution Accreditations