Senior Technical Program Manager II

Summary

Join Palo Alto Networks as a Senior Program Manager and drive operational excellence, strategic reporting, and process innovation within our technical solutions organizations. Develop and manage reporting mechanisms, streamline critical business processes, and leverage data analytics to provide actionable insights. As a proactive problem-solver, you will collaborate cross-functionally and enhance efficiency and visibility across teams. Ensure teams are equipped with the data, processes, and tools they need to succeed, including championing AI integration to boost productivity. Design, implement, and manage comprehensive reports to track key performance indicators (KPIs). Lead the development and continuous improvement of key business processes. Identify and resolve bottlenecks and inefficiencies in current workflows.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field
• 5-7+ years of experience in program management, project management, sales operations, or a similar analytical and process-oriented role
• Proven track record of developing and implementing successful reporting systems and dashboards (e.g., using Salesforce, Tableau, Clari, etc.)
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights
• Demonstrated experience in process mapping, process improvement methodologies (e.g., Lean, Six Sigma), and change management
• Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels
• Proficiency in G Suite (Google Drive, Docs, Sheets, Slides) and CRM systems (e.g., Salesforce)

Responsibilities

• Design, implement, and manage comprehensive reports to track key performance indicators (KPIs) across sales, technical validation, and customer engagement. This includes visibility into deal impact, account health, and the effectiveness of technical workshops and demand gen activities
• Develop and maintain dashboards and visualizations that provide clear insights into pipeline technical health, customer base analytics (e.g., refresh cycles, product adoption), and escalation trends for top accounts
• Conduct deep-dive data analysis to identify historical trends, uncover opportunities, and provide data-driven recommendations to technical solutions leadership
• Lead the development, documentation, and continuous improvement of key business processes, including template management for "run the business" and KPI inspection activities
• Establish and manage efficient systems for information sharing and collaboration, such as standardized Google Drive structures with clear permissions and targeted distribution lists (regional, functional, etc.)
• Identify bottlenecks and inefficiencies in current workflows and implement solutions to optimize for clarity, speed, and effectiveness with the goal of giving the technical solutions team more time for selling and post sales management
• Act as an enabler and owner for integrating AI tools and best practices into team workflows, focusing on creating efficiencies and boosting productivity

Benefits

The offered compensation may also include restricted stock units and a bonus