Senior Technical Program Manager, Infra

Summary

Join RYZ Labs as a Technical Program Manager and oversee the planning, execution, and optimization of complex technical projects for a client developing self-driving robotic food delivery carriers. This remote position, based in Argentina, requires managing cross-functional teams, developing processes, and ensuring smooth operations. You will coordinate efforts across policy, operations, regulations, and hardware/software teams. Deep understanding of technical systems and processes is crucial for identifying roadblocks and driving continuous improvement. The role involves developing and implementing processes to streamline and advance expansion and infrastructure efforts. This is a challenging and rewarding opportunity to work with a dynamic team on cutting-edge technology.

Requirements

• BS degree in computer science, engineering, or equivalent job experience
• 5+ years of experience in engineering program management or technical program management
• 5+ years experience with software, hardware, or autonomous systems development processes
• Experience successfully articulating technical concepts to both technical and non-technical partners
• Strong technical knowledge of robotic systems, testing of robotics, and infrastructure needs such as cloud platforms and storage systems
• Strong track record of managing complex cross-functional projects and shipping product features in a production environment
• Experience building strong working relationships with senior leaders and engineers across functions and departments
• An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience

Responsibilities

• Project planning and execution: Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various infra and expansion projects including network upgrades, cloud migrations, unique policies and regulations, and process development
• Cross-functional collaboration and Management: Lead and coordinate efforts across engineering teams, product managers, operations teams, and business stakeholders to gather requirements, align priorities, and communicate project status updates effectively
• Process Development and Improvement: Develop and implement processes that help streamline workflows and improve efficiency. Analyze and update existing processes and identify areas for optimization and improvement
• Expansion Management: Coordinate expansion efforts across multiple cities and countries by coordinating with operations, policy, regulations, and hardware/software teams to ensure efficient delivery of city/country-compliant robots, test setups, and infra components needed for smooth operations
• Documentation and Reporting: Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability. Create detailed processes with artifacts that can be easily implemented and understood by a broad audience

Preferred Qualifications

• Customer First Mentality - every decision we make should be made through the lens of the customer
• Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated
• Ownership - step up if you see an opportunity to help, even if not your core responsibility
• Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect
• Frugality - being frugal and cost-conscious helps us do more with less
• Deliver Impact - get things done in the most efficient way
• Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be

Benefits

• Remote work, flexible hours
• Professional development opportunities