Senior Technical Project Manager II

Summary

Join Instacart as a seasoned IT Technical Project Manager to lead and deliver complex technical projects related to Salesforce Sales Cloud and Service Cloud. Partner with key stakeholders across departments to ensure successful project implementation, drive process improvements, and align technology solutions with business needs. This role requires expertise in project management, change management, and stakeholder engagement, along with a deep understanding of Salesforce and Genesys. The position offers a flexible work environment and competitive compensation and benefits. Instacart is a Flex First team, allowing employees flexibility in their work location. The role is remote and currently hiring in Ontario, Alberta, British Columbia, and Nova Scotia.

Requirements

• 8+ years of experience leading technical projects as a Project Manager, preferably with a focus on business systems and customer-facing platforms
• Hands-on expertise with Salesforce and/or Genesys software (administration, configuration, or integrations)
• Strong experience managing large-scale projects involving multiple teams and stakeholders
• Proven track record in change management, including managing communications and adoption strategies
• Skilled at creating and managing project plans, budgets, charters, and timelines independently
• Excellent interpersonal and organizational skills, with the ability to manage competing priorities in a fast-paced environment

Responsibilities

• Partner with Customer Experience, Sales, and other departments to lead end-to-end project management for Salesforce and Genesys initiatives, including implementations, upgrades, integrations, and optimizations
• Partner with cross-functional stakeholders (e.g., Customer Experience, Sales, and Finance teams) to align technology strategies with business goals
• Define project scope, objectives, and success metrics through collaboration with internal teams and stakeholders
• Develop and manage project plans, timelines, budgets, and deliverables to ensure on-time, high-quality outcomes
• Oversee change management initiatives, including stakeholder communication, training, and adoption strategies, to drive the successful rollout of new technologies and processes
• Address roadblocks, mitigate risks, and proactively resolve issues to ensure project delivery aligns with stakeholder expectations
• Establish and maintain strong relationships with senior management and teams across the organization to foster collaboration and transparency
• Ensure proper documentation of project assets such as requirements, charters, roadmaps, and lessons learned
• Stay updated on best practices and industry trends related to Salesforce, Genesys, and IT systems, and provide strategic recommendations for continual improvement

Preferred Qualifications

• Highly organized and detail oriented
• Experience with Atlassian products like Jira and Confluence for project tracking and documentation
• Strong technical aptitude with the ability to understand system integrations and data flows
• Analytical mindset with a focus on using data to drive decisions and measure project success
• Collaborative mindset with an ability to build trust and drive alignment across teams
• Effective and proactive communicator who can provide excellent customer service to all levels of employees, management, and vendors
• The ability to function effectively in a fast paced environment, manage multiple initiatives simultaneously, and adapt quickly to shifting business priorities

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work
• This role is remote and the base pay range for a successful candidate is dependent on their permanent work location
• Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants