Senior Technical Solutions Engineer

Summary

Join Ivanti as a Support Engineer and provide exceptional technical support to our customers and partners. This remote, full-time position requires strong technical expertise and excellent customer interaction skills. You will troubleshoot complex issues, communicate with clients, manage critical situations, and act as a customer advocate. Experience with mobile or web application development is a plus. The role involves rotational on-call responsibilities for weekend coverage. We offer a supportive and inclusive work environment focused on professional development and career growth.

Requirements

• Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email Microsoft Server Technologies (Exchange ActiveSync, Active Directory, ISA/TMG, NDES, KDC)
• Mobile Device Management (MDM) - Apple iOS & Android
• Cisco Certified Network Associate or Equivalent
• Knowledge of administering LDAP servers
• Database Experience -select & joint  mySQL Queries
• Understanding of client-server architecture and Cloud Environments like Azure/Intune
• Solid understanding of networking concepts including VNet, private endpoints, and firewalls
• Experience at Core Java, JSP, Servlets and JDBC
• In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems
• Public Key Encryption Infrastructure / SCEP
• Ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results
• Passion for improving the customer support experience and the product by collaborating with software developers to recommend feature improvements

Responsibilities

• Communicate with customers
• Manage critical issues
• Provide world-class support to customers
• Receive cases electronically through our Support portal
• Receive and answer questions for direct customers and partners
• Act as customer advocate when reporting issues to engineering
• Closely work with other cross functional teams to have a best support experience for Ivanti customers
• Troubleshoot issues

Preferred Qualifications

Experience with mobile or web application development

Benefits

• Remote work
• Full-time
• Monday – Friday
• Permanent job
• Rotational on call responsibilities for weekend coverage
• Professional development and career growth