Senior Technical Support Engineer

Summary

Join Accesa as a Technical Support Engineer and contribute to the optimal performance of M365 services for a major German financial institution. You will be responsible for ensuring the reliability and efficiency of key services like Teams, SharePoint, and OneDrive. This role requires proven experience in M365 support, strong troubleshooting skills, and proficiency in German and English. You will manage support tickets, implement security protocols, and collaborate with cross-functional teams. Accesa offers a comprehensive benefits program focused on physical, emotional, social well-being, and work-life balance, including premium medical coverage, therapy sessions, and flexible working schedules.

Requirements

• Proven experience as a Technical Support Engineer or similar role, with a minimum of 3 years of experience in supporting M365 services
• Hands-on experience with configuration, and administration within the M365 environment
• Strong understanding of security best practices for M365 services
• Experience with system monitoring, performance tuning, and troubleshooting within M365
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency in German (B2/C1) and English, both written and spoken

Responsibilities

• Ensure optimal performance and uptime for key M365 services, particularly Teams, SharePoint, OneDrive, O365 and Exchange/Outlook Client
• Provide advanced support for M365-related issues, diagnosing and resolving technical problems promptly to minimize disruption and ensure seamless user experiences
• Conduct essential upgrades, patches, and enhancements across the M365 environment to maintain system integrity and performance. Ensure all services are up-to-date and aligned with business requirements
• Implement and uphold security protocols to protect M365 services from unauthorized access, ensuring compliance with industry standards and organizational policies
• Work closely with cross-functional teams to ensure the smooth operation of M365 services. Provide technical expertise for ongoing projects and support cross-departmental collaboration
• Manage and resolve support tickets ticketing system, prioritizing tasks to meet service level agreements (SLAs) and ensuring timely resolution of all issues

Preferred Qualifications

• Certifications related to M365 services (e.g., Microsoft Certified: Teams Administrator Associate, SharePoint Administrator, etc.) are a plus
• Experience with PowerShell scripting and automation for managing M365 services

Benefits

• Premium medical package for both our colleagues and their children
• Dental coverage up to a yearly amount
• Eyeglasses reimbursement every two years
• Voucher for sport equipment expenses
• In-house personal trainer
• Individual therapy sessions with a certified psychotherapist
• Webinars on self-development topics
• Virtual activities
• Sports challenges
• Special occasions get-togethers
• Yearly increase in days off
• Flexible working schedule
• Birthday, holiday and loyalty gifts for major milestones