Senior Technical Support Engineer

Summary

Join Binance, a leading global blockchain ecosystem, as a Technical Support Engineer / API Trading Support. This role involves investigating and resolving technical questions related to API programming issues for high-profile institutional clients. You will collaborate closely with various teams and directly interact with VIP customers. Bilingual fluency in English and Mandarin is preferred. Location is flexible across LATAM/EU/MENA/APAC. The position offers opportunities for career growth and continuous learning within a fast-paced, innovative environment. Competitive salary and company benefits are included, with a work-from-home arrangement possible.

Requirements

• Over 5 years of experience in technical roles
• Bilingual English/Mandarin is required to be able to coordinate with internal and external stakeholders
• Strong team collaboration and internal communication skills
• Understanding of software development methodologies and coding standards
• Ability to present or explain fluently to engineers, product managers, and clients
• Bachelor's or Master's degree in Computer Science, Mathematics, or related scientific disciplines

Responsibilities

• Provide technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions
• Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
• Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
• Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
• High responsibility in continuous improvement in service quality and efficiency
• Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes

Preferred Qualifications

• Experience in developing and maintaining quantitative trading systems
• Strong data analysis skills, with an understanding of data analysis in trading markets (not limited to cryptocurrency markets)
• Experience in designing and developing large-scale systems
• Experience in migrating large-scale systems to cloud platforms, with familiarity in hybrid cloud architectures
• Familiar with common open-source frameworks and tools, with experience participating in open-source projects

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)