Senior Technical Support Engineer

Summary

Join Factor Eleven's tech department as a Senior Technical Support Engineer and take ownership of the daily operations, monitoring, and troubleshooting of our digital advertising platform. This hands-on role ensures the health, stability, and performance of ad delivery systems across DSPs, SSPs, cloud infrastructure, and high-availability server environments. You will debug, investigate issues, manage Linux-based environments, and support internal and external stakeholders, acting as the first line of defense for platform-level issues. Collaboration with Product, Engineering, and external partners is key to ensuring accurate, scalable, and optimally performing ad delivery. The ideal candidate possesses a strong AdOps or AdTech background, solid Linux administration experience, and a service-oriented mindset. This fully remote position offers above-market salaries and flexible work arrangements within Europe.

Requirements

• 3+ years of experience working in AdOps or a similar role within the digital advertising industry
• Deep understanding of SSPs, DSPs, and how online ad delivery platforms operate at scale
• Proven experience managing and debugging Linux systems in a production environment
• Experience operating high-availability server systems and distributed architectures
• Familiarity with managing relational databases such as MySQL/MariaDB, PostgreSQL
• Familiarity with AWS and cloud-based infrastructure, including monitoring, networking, and basic service management
• Strong troubleshooting skills - you enjoy digging deep to identify and resolve complex technical issues
• Excellent stakeholder management and communication skills; you’re comfortable interfacing with technical and non-technical teams alike
• Operational mindset with an eye for system reliability, performance, and continuous improvement

Responsibilities

• Take full ownership of the day-to-day operation of our digital advertising platform, ensuring smooth delivery and performance across all ad types
• Monitor, investigate, and resolve system-wide issues across DSPs, SSPs, and other ad delivery components
• Collaborate with stakeholders across engineering, product, and external vendors to troubleshoot and resolve platform or campaign-related problems
• Manage and maintain Linux-based systems supporting our ad infrastructure
• Utilize AWS and other cloud tools for infrastructure monitoring, log analysis, and operational debugging
• Monitor and ensure the high availability of platform services
• Administer relational databases such as MySQL, MariaDB, and PostgreSQL
• Understand and improve the overall system architecture to prevent future issues and optimize performance
• Act as a technical liaison for cross-functional teams, ensuring platform reliability and uptime goals are met
• Document processes, playbooks, and known issues to support knowledge-sharing and faster issue resolution
• Provide feedback and insights to product and engineering teams on recurring platform problems and potential improvements

Preferred Qualifications

• Background in system administration or technical support for large-scale platforms is highly valuable
• Passionate about digital advertising and making systems better, faster, and more resilient
• Initial experience with the Datadog monitoring system is a plus

Benefits

• Transparent, above-market salaries
• 100% remote within Europe
• Flexible work-hours and part-time models
• Be part of a fast-growing, highly-skilled team
• In person department and company events
• Home office, co-working space and work-together allowance
• Personal and professional development courses from Udemy
• Case by case relocation and visa support