Senior Technical Support Engineer, Mobile

Summary

Join Ditto as a Senior Technical Support Engineer and become the first line of defense for issues related to our iOS and Android SDKs. You will reproduce, debug, and escalate mobile-specific issues, serve as a technical expert for our SDKs, and work directly with mobile developers to troubleshoot integration problems. Your responsibilities include investigating crashes and performance issues, responding to live escalations, participating in on-call rotation, collaborating with engineering, building tooling and automation, using AI for self-service support, advocating for customer needs, and continuously sharpening your technical skills. This hands-on role requires a strong track record of solving complex technical issues in mobile development or developer support, deep knowledge of iOS and Android development, experience supporting mobile SDKs, and strong communication and collaboration skills. The ideal candidate will have a mindset geared toward continual learning and technical growth. Ditto offers competitive salaries, meaningful equity, and benefits including health, dental, vision, life, and disability insurance (US), flexible time off, and access to offices in Atlanta and San Francisco.

Requirements

• A strong track record of solving complex technical issues in mobile development or developer support environments
• Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior
• Experience supporting or integrating mobile SDKs in production environments
• Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution
• Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes
• Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers
• A mindset geared toward continual learning and technical growth, regardless of job title or years in role

Responsibilities

• Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product
• Serve as a technical expert and initial escalation point for our iOS and Android SDKs
• Work directly with mobile developers to troubleshoot integration problems and share implementation best practices
• Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK
• Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders
• Participate in a 24/7 on-call rotation to support critical customer needs
• Collaborate with Engineering to communicate incident status and contribute to root cause analyses
• Build tooling and automation to streamline mobile debugging and improve developer workflows
• Use AI and internal tools to create self-service support experiences for routine SDK-related issues
• Advocate for customer needs and help inform SDK product improvements with real-world feedback
• Continuously sharpen your technical support skills across iOS and Android platforms through exposure to challenging mobile use cases

Preferred Qualifications

• Experience supporting mobile apps or SDKs in a fast-scaling, hyper-growth environment
• A passion for building developer enablement and support from the ground up
• Track record of building strong relationships with enterprise mobile development teams, including Fortune 500 companies
• A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making

Benefits

• Health, dental, vision, life, and disability insurance
• 401(k)
• Flexible spending accounts
• Private healthcare through Vitality
• A pension plan
• Flexible time off