Senior Technical Writer

Summary

Join Addepar's Design team and shape the future of help and training, reimagining how clients and employees learn about our products and services. You will craft foundational content to ensure every new user feels welcome, understands products quickly, and gains confidence. Lead complex documentation projects from strategy to execution, developing content for comprehensive learning paths and advanced training courses optimized for future AI-driven experiences. Collaborate with Product, Support, and Services teams to create and refine a library of guides and how-to articles. As a primary content liaison, you will facilitate working sessions, mentor junior writers, and establish best practices. Analyze content engagement and user feedback to inform strategy, championing Addepar's self-guided learning experience. This role reports to the Content Design Manager for the Help Center.

Requirements

• 4+ years of technical writing experience
• An inspiring portfolio that showcases how you approach help content. Must include writing samples
• Fantastic writing (American English), editing, and proofreading skills
• Adept at leveraging AI tools and techniques to streamline content creation, enhance clarity, and deliver unparalleled user experiences
• Proficient using design systems and editorial style guides
• Familiar with Figma, Zendesk, Confluence, and Jira
• Able to work independently, communicating across multiple time zones
• High emotional intelligence. People enjoy working with you!

Responsibilities

• Lead the strategy and execution for critical documentation initiatives
• Develop a deep understanding of our users, products, and challenges with learning the platform
• Create comprehensive help articles, guides, and interactive training modules
• Implement strategic improvements for content organization and information architecture, proactively identifying and championing solutions for documentation needs
• Act as a primary content liaison and strategic partner for cross-functional teams
• Facilitate and lead highly productive working sessions and content reviews
• Mentor and guide junior technical writers
• Establish and refine best practices for content development and workflows
• Spearhead audits and content optimization initiatives
• Analyze content engagement and user feedback to inform strategy
• Champion the evolution of Addepar's self-guided learning experience
• Expertly utilize and onboard others to our design and content management tools

Preferred Qualifications

Experience working with or in a customer support organization is a huge plus