Senior Technical Writer

Summary

Join AppOmni's collaborative team of writers to create product support documentation for a cutting-edge SaaS security application, developer tools, and APIs. As a senior technical writer, you will be responsible for making documentation an integral part of the user experience. You will experiment with and explore the application, develop strategies to improve customer documentation, and cultivate relationships across the organization to gather expert input. Continuous improvement of technical writing processes, tools, and workflows is also expected. AppOmni offers a flexible, remote-first work environment with a focus on collaboration and innovation.

Requirements

• Bachelor’s degree in English, Communications, Information Technology, Computer Science or a similar field
• 5+ years experience in a Tech Writer position
• 2+ years experience writing for SaaS products
• 2+ years experience documenting APIs and SDKs
• 2+ years experience writing docs-as-code (using Github)
• High editorial standards
• Experience and a background in information architecture
• Have a portfolio with relevant writing samples
• Self-motivated and enjoy working both independently and collaboratively
• Ability to curate content from complex technical documentation into simple concepts that are easy to understand for end-users
• Ability to work on multiple projects simultaneously under tight deadlines

Responsibilities

• Build a development environment and gain an in-depth understanding of the Security application
• Try out procedures and know how to make them work for users
• Develop and execute strategies to improve customer product documentation
• Communicate and cultivate relationships across the organization to collaborate and obtain subject matter expert input
• Continuously prioritize, assess and improve technical writing processes, tools, and workflows

Preferred Qualifications

• Previous experience with SaaS security
• Experience writing in markdown in an IDE like Visual Studio
• Experience using a static site generator like Hugo or Docusaurus to generate a documentation site
• Experience with publishing docs with DevOps CI/CD pipeline tools like CircleCI

Benefits

• Flexible, remote-first team
• Collaborative and supportive environment