Senior Technical Writer-Developer

Summary

Join Nextiva as a Senior Technical Writer and redefine the future of customer experiences. You will be instrumental in scaling our technical documentation platform and improving the quality of our technical documentation for developers worldwide. Key responsibilities include owning developer documentation, crafting content to help developers understand the platform, and working closely with engineering teams. You will need at least 5 years of experience in technical writing in a software development environment and expertise in telephony systems. Nextiva offers a competitive compensation package, including health insurance, life insurance, flexible time off, retirement benefits, and professional development opportunities. We are committed to supporting our employees' health, well-being, and professional growth.

Requirements

• At least 2+ years of experience with a programming language such as JavaScript, React, or Python
• Bachelor’s degree in Technical Writing, Computer Science, related field, or equivalent work experience
• Minimum of 5 years of experience in technical writing in a software development environment
• Technical domain expertise, Telephony Systems: Experience creating and maintaining technical content related to telephony infrastructure, including call flow, routing, VoIP protocols, and hardware components
• Strong written and spoken communication skills
• Experience ideating, innovating, and improving technology platforms (especially documentation platforms)
• Expertise working closely with engineering and product teams to shape a developer experience around documentation
• Expertise in collaborating with cross-functional partners
• Deep understanding of developers, developer technologies, and developer communities

Responsibilities

• Own the developer documentation for internal and external development teams who are building experiences and extending our platform.  Including: system architecture documents, integration guides, API documentation, and troubleshooting guides, etc
• Craft content to help developers understand the fundamentals of the platform
• Craft onboarding guides to help internal and external developers quickly get up to speed
• Work closely with Developer Ecosystem engineering to ensure API and SDK reference documentation is clear and usable by internal and external engineers
• Craft recipes so developers can quickly perform common jobs
• Integrate with the capabilities of the documentation platform to allow internal and external developers to ‘try’ the API
• Measure the engagement of the documentation and determine where to invest to improve core developer engagement KPIs
• Coordinate cross-functionally and align day-to-day priorities with high-level Product delivery and execution strategy
• Participate in code reviews to ensure documentation reflects current coding standards, structures, and changes
• Develop systems and procedures designed to enhance the productivity of our Technical Writer team and scale their impact. Develop and enforce technical documentation standards, ensuring clarity, consistency, and adherence to best practices
• Set a 3 year vision for technical documentation and developer experience. Stay up-to-date with emerging technologies, tools, and platforms in the areas of architecture, transaction processing, and telephony systems to continuously improve documentation quality
• Include in documentation: applicable screenshots with labels and deep descriptions, logical flow diagrams, decisioning algorithms, rule engines, and their integration with business processes
• Produce well-written release notes on new features calling out interdependencies and replacement of previous capabilities
• Produce benchmarking data describing the capacities of features and platform overall

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement