Senior TPP Account Manager

Summary

Join Emerging Travel Group (ETG), a travel-tech company with 3 international brands, as a remote Account Manager Lead based in APAC. Lead and mentor a team of Account Managers, setting goals and tracking performance. Manage key API-connected suppliers, building relationships and aligning on growth plans. Define and execute regional supplier strategies, optimizing the portfolio and driving profitability. Monitor supplier performance, identify risks and opportunities, and troubleshoot API connections. Collaborate with internal teams to resolve issues and enhance performance. Drive sales growth, identify new business opportunities, and contribute to internal process improvements. Represent the company at industry events and provide regular reporting to senior leadership.

Requirements

• 3+ years of experience in account management within travel tech industry
• Hands-on experience working with API-connected suppliers and platforms (e.g., TravelgateX, Juniper, Derbysoft)
• Experience in supplier negotiations, feed troubleshooting, and project coordination

Responsibilities

• Lead and support a team of Account Managers across the Asian region, including setting goals, tracking performance, mentoring, and participating in hiring
• Manage key API-connected suppliers: maintain regular contact, build strategic relationships, and align on growth plans and commercial terms
• Define and execute the regional supplier strategy: optimize the portfolio, conduct negotiations, and drive profitability
• Monitor supplier performance metrics, profitability, and competitiveness; identify risks and growth opportunities
• Oversee and troubleshoot feed configurations, ensuring all API connections are correctly set up and functioning as intended
• Collaborate with internal teams (technical, product, finance, customer support) to resolve operational issues and enhance supplier performance
• Understand and monitor the impact of API integrations on operational KPIs (e.g., availability, pricing accuracy, success rate)
• Drive sales growth initiatives and identify new business opportunities across the region
• Contribute to internal process improvements and cross-functional projects
• Represent the company at industry events and trade shows
• Provide regular reporting and performance updates to senior leadership

Preferred Qualifications

• Team management experience as a plus
• Fluent Chinese and English, other languages as a plus

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation