B2C2 is hiring a
Senior Trading Systems Support Engineer

Summary

The job is for a Tech Support role at B2C2, a digital asset pioneer with offices in the UK, US, and Japan. The successful candidate will work in the Tech Support team, providing expert-level support for complex technical issues related to trading systems, ensuring maximum uptime, coordinating across teams, and more.

Requirements

• Minimum of 5 years hands on experience in a highly skilled technical application support role with a trading firm (buy side or sell side), preferably within cryptocurrency, FX, or equities
• An understanding of financial products, trading system architecture and risk/compliance
• Experience reading code and can develop scripts to help with automation and analysis
• Help in setting up the support model within the team long term
• Provide phone or remote support in the non-office hours when required

Responsibilities

• Ensure maximum uptime for production trading systems using real time monitoring
• Provide expert-level 2 and 3 support for complex technical issues related to our platforms and products, ensuring timely resolution and excellent client satisfaction
• Become a specialist in trading environment-specific knowledge, and effectively coordinate across teams including IT, Quant Dev, Quant, Infrastructure and other departments to solve system issues
• Continuous monitoring of application alerts to ensure systems are running optimally
• Maintain and enforce good quality internal documentation for troubleshooting processes, common issues and their resolutions
• Provide guidance and training to junior support engineers with daily handover calls to team operating in our New Jersey, Tokyo and London offices
• Lead incident response efforts, including investigation, documentation and communication
• Perform weekly support duties checklists

Preferred Qualifications

• Preferably open to working shift hours
• An interest in monitoring, alerting and reporting initiatives
• Passionate about helping people with mixed technical ability
• Experience with Apple MacBooks and Linux technologies

Benefits

• Training opportunities
• Work in a vibrant office environment in London