Senior UI/UX Designer

Summary

Join SupportLogic, a well-funded startup, as a Senior UI/UX Designer. You will lead the UX vision, user research, and design process for our innovative customer service platform. Responsibilities include defining the UX vision, leading user research, owning the design process, developing a scalable design system, and collaborating with product and engineering teams. This role requires 6-10 years of UX design experience in enterprise applications, proven research expertise, a strong portfolio, and technical proficiency in design tools. The position is full-time and remote, based in India, and offers comprehensive benefits.

Requirements

• Professional Experience: 6-10 years of UX design experience, with a strong focus on designing enterprise applications and defining end-to-end design processes
• Research Expertise: Proven ability to lead and apply user research methodologies, including interviews, surveys, design sprints, and usability tests, to inform design decisions
• Portfolio of Excellence: A compelling portfolio showcasing successful customer experience projects, including detailed examples of your design process and measurable outcomes
• Technical Proficiency: Mastery of design tools such as Figma, Adobe XD, or Sketch, paired with a solid understanding of web and mobile app design standards, accessibility, and responsive design
• Collaboration Skills: A proven ability to foster strong relationships with cross-functional teams, clearly articulate design rationale, and align design strategies with business goals
• Data-Driven Approach: Experience leveraging analytics, customer feedback, and usability testing results to refine and iterate on design solutions
• Adaptable Mindset: A proactive and resourceful attitude, with a passion for tackling complex, ambiguous design challenges in a fast-paced, evolving environment

Responsibilities

• Define the UX Vision: Establish and lead the vision for SupportLogic’s product and user experience
• Lead User Research and Insights: Build a deep understanding of our customers through research, identifying pain points, behaviors, and opportunities to inform the product roadmap
• Own the Design Process: Lead the end-to-end design process, from discovery and concept development to usability testing and delivery, ensuring a seamless and delightful customer experience
• Develop a Scalable Design System: Create and evolve SupportLogic’s design system to ensure brand and UX consistency across all customer touchpoints
• Collaborate Strategically: Work closely with product managers and engineers to align UX initiatives with business objectives and technical capabilities, acting as the voice of the customer in strategic discussions
• Champion User-Centered Design: Advocate for design thinking principles across the organization, influencing stakeholders to prioritize customer empathy and usability
• Monitor and Optimize Post-Launch: Use analytics, feedback, and performance metrics to evaluate and continuously refine the effectiveness of design solutions post-launch
• Stay at the Cutting Edge: Keep SupportLogic ahead of industry trends by exploring emerging tools, technologies, and UX methodologies that enhance our competitive edge

Benefits

• Healthcare for employee, spouse and child(ren) is fully covered by us
• Equity (stock options)
• Remote 1st, collaborative, and transparent culture
• PTO you’re encouraged to take to recharge