Senior User Researcher (L5)

Summary

Join Instacart's research team as a Senior Researcher and shape impactful initiatives across consumer and B2B platforms. You will support long-term company priorities, collaborating with various teams to prioritize and execute high-impact research. This role requires owning a research roadmap, developing a deep understanding of product areas, and delivering actionable findings. You will build relationships across the business and oversee foundational research with significant impact. The role involves travel for fieldwork (approximately one week per month). Instacart offers competitive compensation and benefits, including a remote work option and equity grants.

Requirements

• 5+ years conducting research, at least some of which were in a B2B product space
• Deep understanding and experience with various qualitative and quantitative research methodologies and techniques such as contextual inquiries and interviewing, usability testing, surveys, workshop facilitation, usage data analysis and triangulation
• Highly skilled at developing a prioritized roadmap, aligning cross functional teams on research prioritization
• Exceptional written and verbal communication: Expertise in translating research findings into actions that drive business metrics
• Has an ambitious vision for the role of the research team in the organization, and a plan for how to get there
• Collaborates well with cross-functional and research stakeholders
• Proven track record running and overseeing foundational research to help the organization

Responsibilities

• Own the research roadmap for your organization
• Partner with key stakeholders to understand needs and timelines in order to ensure the team is successful
• Develop deep understanding of your team’s product areas and competitive landscape and define how research might have an impact
• Execute high quality research
• Deliver actionable findings that allow stakeholders to take action and have impact
• Build and guide relationships across the business that helps research deliver impact and value
• Own and oversee execution and socialization of foundational research that has significant impact and reach throughout the organization
• Ability to travel for field work (this role may require 1 week per month of travel to field sites)

Preferred Qualifications

Advanced degree desired; minimum of Bachelor's degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work
• This role is remote
• This role is eligible for a new hire equity grant as well as annual refresh grants
• Base pay ranges vary by location (specific ranges listed in the job description)