Credo is hiring a
Senior UX/PLG Designer

Summary

The job is for a Director of Product Design & Research in a healthcare company. The role involves leading design and research processes, understanding user problems, needs, and goals, aligning with other teams, and defining the user experience strategy. The ideal candidate should have 8+ years of product design and research experience, with a focus on growth experiments and user-centric mindset.

Requirements

• 8+ years of experience in product design, product research with a recent focus on growth experiments
• 5+ years of early stage or pre-Series A startup experience

Responsibilities

• Lead the research practice at Credo: educate Credo leadership about the process, nuances and value of user-centered product development
• Lead efforts to source and schedule users to research with in conjunction with Sales, Customer Success and Product; as well as conduct and synthesize all user research sessions
• Gain a deep understanding of user problems, needs and goals and advocate for the user in all strategic conversations
• Define the user experience strategy, establish goals and target metrics that design decisions can be mapped to
• Create alignment with other groups within the company by working collaboratively with Engineering teams to launch new features and evolve existing ones based on an understanding of user needs, business objectives, and technical constraints
• Translate business goals into innovative, creative, and engaging product experiences. Build, evolve and scale UX processes, standards, and tools
• Help establish, drive, and articulate a vision for the future of design at Credo

Benefits

• Competitive compensation package
• Supportive and collaborative culture
• Chance to make a positive impact on the lives of millions of patients