Senior XM Advisor

Summary

Join Qualtrics as a Senior Customer Experience Advisor and help world-class brands build exceptional CX programs. You will lead strategic roadmaps, collaborating with clients to design programs, journeys, and measurement strategies. Leveraging your expertise, you'll guide clients through organizational change, driving continuous improvement and tangible business outcomes. This highly visible role involves working with diverse stakeholders, understanding industry trends, and designing impactful solutions. You'll contribute to thought leadership and mentor junior consultants. Qualtrics offers a collaborative environment with ample growth opportunities.

Requirements

• 10+ years of CX design and delivery experience in major industry verticals
• Bachelors Degree
• Strong understanding of research methodology, survey design, and data analysis
• Expertise in operationalizing Program Governance, Executive Insights and Action Planning
• Exceptional written, analytical, and verbal communication skills, with experience presenting to senior leadership teams

Responsibilities

• Lead engagements from program vision to ongoing value realization, driving transformational change and continuous improvement
• Utilize your extensive CX design and delivery experience to serve as a trusted advisor, translating customer needs into actionable business requirements
• Foster collaborative relationships with key stakeholders and program leaders, enabling successful program deployment and ongoing success
• Apply strong analytical skills to derive compelling insights and recommendations tailored for executives, management, and front-line teams
• Effectively communicate strategic concepts and best practices through written, analytical, and verbal channels, evangelizing key concepts and driving alignment
• Provide post-sale consulting support to guide clients in standing up best-in-class Customer Experience Programs, from program design to ongoing maturity advancement
• Manage engagements from program vision to organizational change, continuously driving value realization and program improvement
• Foster collaborative relationships with key business stakeholders and program leaders to ensure successful program deployment and ongoing success
• Guide the analysis of operational, customer, and financial data to create compelling insights and recommendations tailored for different organizational levels
• Develop strategic content for consulting, thought leadership, and academic articles, contributing to industry knowledge and best practices
• Indirectly lead project contributors. Leverage experience and expertise to mentor and develop more junior advisory consultants within Qualtrics

Preferred Qualifications

Advanced degree in a research or business-centric field

Benefits

• Medical, Dental, and Vision coverages as well as generous 401(k) match
• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more
• $1800 Experience bonus to be used for an “Experience” of your choosing
• 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work
• Fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling
• Opportunity to further develop expertise in CX design, delivery, and consulting through hands-on client engagements and thought leadership contributions
• Lead strategic sessions, present to senior leadership teams, and create strategic deliverables, enhancing leadership and problem-solving skills
• Contribute to consulting, thought leadership, and academic articles, elevating visibility and recognition in the CX domain
• Support for further education, certifications, and industry recognition