Senior Zuora Administrator

Summary

Join BigCommerce's Business Applications team as a Senior Zuora Administrator in Austin, TX (remote considered). You will lead the strategy, planning, and management of the Zuora application, ensuring efficient billing and revenue operations. Responsibilities include managing Zuora system integrations, creating reports, maintaining SOX compliance, and collaborating with stakeholders. This role requires a Bachelor's degree, 3-5 years of Zuora experience, strong technical skills, and excellent communication abilities. BigCommerce offers a collaborative work environment, competitive benefits, and growth opportunities.

Requirements

• Minimum Bachelor’s degree require
• A trusted business partner who is sought out for your technical prowess
• A track record of success operating independently at high levels of performance
• 3 - 5 years of experience with Zuora recurring billing software , including implementation and operational expertise
• Experience with prevention and management of fraud, including chargebacks
• Knowledge of best practices around billing support processes or other equivalent sophisticated billing systems across a larger organization, including billing process optimization, automation of manual processes, and adherence to best practices
• Ability to troubleshoot and respond quickly and efficiently to billing system issues of varying complexity
• Strong technical aptitude and ability to research and solve complex issues independently
• Data-driven mindset with the ability to use Excel to analyze data (e.g., billing anomalies, custom reporting).   Strong Excel knowledge is required
• Proven ability to multi-task various duties and assignments while maintaining quality work
• Proficiency in Microsoft Office, Google for Work applications and SQL
• Superior communication skills, including the ability to communicate and discuss complex billing or system issues with non-technical staff
• Strong interpersonal communication and customer service skills, working with billing system users and stakeholders
• Ability to establish rapport with others and work well as part of a dynamic team

Responsibilities

• Operate as the primary architectural lead on the Zuora billing and revenue systems
• Manage all aspects of the Zuora system as well as integrations with other systems required by the billing process (e.g., Salesforce)
• Create and manage the product catalog, revenue recognition rules, journal runs, and EOM reports
• Manage Zuora development deployments from development environments to production
• Complete bulk imports and exports of data
• Maintain strong business relationships with stakeholders from accounting, financial operations, and billing
• Work collaboratively with Business Applications teammates to implement best practices from across our application ecosystem
• Develop and maintain strong security practices, access controls, and SOX compliance
• Responsible for SOX compliance for Zuora, including the implementation and monitoring of internal controls, documentation of processes, periodic audits to ensure compliance with regulatory requirements, and providing necessary support during external audit reviews
• Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
• Participate in the integration testing and data validation process of Zuora with other enterprise systems, such as Salesforce
• Keep abreast of new Zuora features and functionality, providing recommendations for process improvements
• Proactively identify system enhancements and innovative solutions to optimize processes

Preferred Qualifications

• Zuora Administrator certification is preferred but candidates without certification will still be considered
• University-level accounting courses and knowledge of generally accepted accounting principles (GAAP) in support of business administration processes

Benefits

Health+Vision+Dental+Equity+Matching 401k