Service Delivery and Assurance Network Engineer-Team Lead

Summary

Join Accelecom, a leading provider of fiber-based internet and network solutions, as a Service Delivery and Assurance Network Engineer Team Lead in Atlanta, GA. This hands-on leadership role involves managing a team of engineers, ensuring successful service delivery and performance. You will be responsible for provisioning, implementation, quality assurance, and maintaining customer satisfaction. The position requires strong technical skills, leadership abilities, and experience in telecom or ISP environments. Accelecom offers competitive compensation and a collaborative work environment. This is a high-impact role contributing to the future of regional broadband infrastructure.

Requirements

• Bachelor’s degree in Telecommunications, Computer Science, Engineering, or a related field (or equivalent experience)
• 5+ years of experience in telecom or ISP environments with a focus on network engineering or service delivery
• 2+ years of experience in a technical leadership or team lead capacity
• Strong understanding of Layer 2/3 networking, including Ethernet, IP/MPLS, BGP, OSPF, and VLAN technologies
• Experience with Juniper, Fujitsu and Rad preferred
• Skilled in network provisioning, troubleshooting, and customer service assurance
• Excellent communication, leadership, and project coordination skills
• Must be based in or willing to relocate to the Atlanta, GA area

Responsibilities

• Lead, coach, and develop a local team of network engineers focused on service activation and assurance
• Manage and oversee the end-to-end provisioning and delivery of fiber-based services
• Ensure all services are implemented on time, meet quality standards, and align with customer expectations
• Act as a technical escalation point for complex service delivery and assurance issues
• Coordinate closely with internal departments (Sales, Engineering, NOC) to ensure seamless execution
• Monitor network and service performance to maintain SLA compliance
• Drive standardization of service delivery processes and documentation
• Track and report key metrics related to delivery timelines, quality, and customer outcomes

Preferred Qualifications

• Relevant certifications such as CCNP, JNCIP, or MEF-CECP
• Familiarity with SD-WAN, DWDM, and fiber transport technologies
• Experience working in a fast-paced or growth-stage telecom environment

Benefits

Competitive compensation and full benefits