Noora Health is hiring a
Service Design Associate

Summary

The job description is for a full-time, 6-month contract position in Dhaka, Bangladesh with Noora Health's Service & Systems Design team. The role involves conducting need assessments, creating service blueprints, and supporting end-to-end service prototyping among other responsibilities.

Requirements

• Undergraduate degree in Design or an undergraduate degree in any other field followed by at least 1-2 years of experience in any form of Design Research, Design Strategy, Social Design, UX or Service Design disciplines
• Proficiency in creating detailed sketches, service blueprints, and program strategies
• Strong skills in using design software such as Mural, Miro, Adobe Illustrator and Figma
• Ability to zoom in and out of complex problems and maintain attention to detail
• Basic project management skills and process documentation capabilities
• Proficiency in English and Bangla
• Can sketch and make quick storyboards

Responsibilities

• Represent the voice of the user and stakeholders in the context of Bangladesh
• Support in conducting need assessment and feedback collection on specific health condition areas
• Creation and documentation of service blueprints and other digital and non-digital service or experience maps for relevant health condition areas
• Plan for and support in the execution of end-to-end service prototyping or experience prototyping as and when the project requires the same
• Work closely with Tech Ops and Product Teams to support digital product improvements from a UX point of view
• Support in ensuring the service is understood by all relevant stakeholders by supporting in the creation of flowcharts, maps, walkthroughs, decks, storyboards, etc with required support from other Program Design & Development Teams