Service Desk Agent L1

Summary

The job description is for a Technical Support role in D-ploy's team in Prague, Czech Republic. The role involves providing technical assistance, documentation, adherence to processes, ticket backlog management, continuous service improvement activities, and collaboration with onsite IT technicians. The candidate should have fluent German and English language skills, advanced MS Office apps knowledge, strong problem-solving abilities, good communication skills, attention to detail, ability to multi-task, independence, readiness to follow direction and best practices, planning and organizing skills, team player mentality, and a supportive personality. The benefits include flexible working conditions, minimum 5 weeks of vacation, paid sick days, meal vouchers, vouchers for birthdays, weddings, and newborns, contributions to wellness programs, a fishing referral program, refreshments in the D-ploy office, further development and professional advancement, a friendly and international working environment, company-sponsored events, and competitive salary with various benefits.

Requirements

• Language skills: fluent German and English, other languages are advantage
• Advanced MS Office apps knowledge a plus
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task
• Ability to work independently and effectively
• Readiness to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Candidates have to declare Criminal record extract not older than three months

Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• Meticulous documentation of end user issues in ITSM tool
• Adherence to processes and knowledge documents
• Ticket backlog management
• Continuous service improvement activities – knowledge script creation, training document updates etc
• Close collaboration with Onsite IT technicians

Benefits

• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits