Service Desk Engineer L2

Summary

Join a leading, globally expanding trading platform with award-winning products and a talented team. Handle escalated L1 support issues requiring advanced technical knowledge, create and maintain documentation, and manage projects independently. Perform in-depth administrative tasks for internal IT services, diagnose and resolve complex issues, and implement service enhancements. Monitor system health and performance across supported platforms. This role demands strong interpersonal and communication skills, proficiency in various operating systems, and experience managing global corporate IT systems.

Requirements

• Strong interpersonal and communication skills to interact effectively with technical and non-technical users
• Proficiency in various operating systems (Windows, macOS, Linux, Android, IOS) and their installation, maintenance, and troubleshooting
• Responsible attitude toward assigned tasks and a keen eye for detail
• Practical experience in managing global corporate IT systems: Google Workspace (full admin support) Google Cloud Console Skyvia (integration and data handling) SpinOne (backup, security policy enforcement) Tapirx (admin panel and database management) Torii (SaaS management) Microsoft 365 (advanced configuration and administration)
• Excellent problem-solving skills and ability to diagnose and resolve technical issues
• Strong communication skills, both written and verbal
• Experience with IT Asset Management Systems
• Experience in a self-driven role within a technology-focused organization
• Experience in diagnosing and resolving hardware, software, and network issues. Familiarity with networking concepts (TCP/IP, VPN etc.,)
• Proficient in Mobile Device Management (MDM) and identity providers like Okta
• Knowledge of networking (LAN/WAN, DHCP, DNS, etc.)
• Experience with Jira/Confluence

Responsibilities

• Handle issues escalated by L1 support that require deeper technical knowledge
• Documentation creations and keeping it up to date
• Projects self-handling
• Perform in-depth administrative tasks for internal IT services
• Diagnose and resolve complex issues
• Document all troubleshooting steps and resolutions clearly in the ticketing system
• Implement service enhancements and updates
• Monitor and maintain system health and performance for all supported platforms

Benefits

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community