Hyundai AutoEver America is hiring a
Service Desk Rep

Summary

Join our team as a Service Desk Rep I (Bilingual Korean/English) in West Point, GA. Your primary responsibility will be to handle technical inquiries via phone, email, and messaging applications, troubleshoot software and hardware issues, and manage assigned tasks using ITSM.

Requirements

• High School diploma or equivalent experience
• 0-2 years of experience in the IT field
• Bilingual: Korean/English
• Basic understanding of networking
• Troubleshooting skills
• Microsoft Office suite, Windows, Microsoft Exchange Server; and PCs
• Antivirus software
• Ability to think logically and to analyze troubleshoot issues and implement appropriate corrective action
• Ability to plan, organize, coordinate work assignments
• Ability to complete projects on time
• Ability to work well independently and in a team environment
• Ability to interact positively with internal and external customers
• Skill in the utilization of correct grammar, spelling, punctuation, and required formats
• Ability to multi-task

Responsibilities

• Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner
• Install, maintain, setup, troubleshoot and configure PCs, laptops, networked printers, to include Zebra and Scrap printers, and peripherals
• Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned
• Open/Close and update incident history via ticketing system, or other Helpdesk applications, as assigned
• Backup/Restore user profiles and data, in-compliance with assigned procedures
• Document, maintain, upgrade or replace hardware and software

Benefits

• Affordable Cigna PPO (Medical/Dental)
• Vision plan
• 401k match (day 91)
• Good work-life balance