Service Development SME - Generative AI and SDLC

Summary

Join Thoughtworks as a Global Service Development Subject Matter Expert (SME) to build Generative AI-powered Software Delivery Lifecycle (SDLC) services. You will collaborate with a global team to shape service offerings, create marketing materials, and present at conferences. This role requires strong technical and professional skills, including experience in AI, agile software development, and change management. You will leverage consulting expertise to empower consultants and build internal capabilities. The ideal candidate will be a trusted advisor, driving commercial success and value delivery across client engagements. Thoughtworks offers a supportive culture with numerous development programs to help you grow your career.

Requirements

• Proven track record of successfully bringing services to market
• Passion for crafting top-tier, customer-centric services that deliver exceptional value
• Strong grasp of strategy, discovery techniques, lean and agile software development practices, and service evolution/maintenance
• Ability to define and utilize relevant metrics to drive quality outcomes and enable teams to leverage data for improved understanding of client needs, service performance, and customer/business value creation
• Strong understanding of AI and an ability to apply it’s usage to solve real world challenges
• 10+ years of experience in similar roles within the technology or consulting domain, blending product management and hands-on expertise
• Ability to define and execute strategies, shape visions, and translate them into actionable roadmaps with clear business and customer value-based success metrics
• Enjoyment of collaborating with multidisciplinary teams to determine optimal service-market fit and define service roadmaps
• Experience managing stakeholder relationships, proactively identifying and addressing potential organizational roadblocks
• Exceptional interpersonal skills, adeptly navigating challenging situations with diplomacy and securing agreements to advance initiatives
• Ability to clearly articulate value propositions, generating support and buy-in from all stakeholders. Also,Comfort with ambiguity and the ever-evolving pace of change
• Customer-centric leadership, prioritizing Thoughtworks’ customers and their needs in service development
• Deep understanding of knowledge management and training program implementation in large enterprises
• Evangelizing service-oriented thinking, leveraging expertise to advise stakeholders, co-create best practices, identify roadblocks, and collaborate towards swift resolutions,Bias for action, breaking down complex problems into manageable steps
• Enthusiasm for facilitating workshops with stakeholders and clients, both in-person and remotely and Enjoyment of motivating talented individuals to achieve their best work

Responsibilities

• Work closely with the global service portfolio leader and team to shape the strategic direction of service offerings
• Work with a small team to create accelerators, sales and delivery collateral and thought leadership when needed
• Work with Marketing to develop compelling articles and publications; Be able to present at conferences and client workshops
• Partner with regional representatives to gather insights and continuously enhance service development initiatives
• Contribute to solution development for critical pursuits and explore new service opportunities based on market demands when part of pursuit teams
• Serve as a lead practitioner with extensive experience in ai-driven agile software development within large enterprises and scaling startups
• Possess a deep understanding of practical usage of AI and its transformative impact on the entire software delivery lifecycle
• Grasp the complexities of change management and organizational impact, devising effective solutions and strategies
• Leverage consulting expertise to create assets that empower consultants to differentiate Thoughtworks in the market and expedite delivery. Develop knowledge management and training programs to build internal capabilities on new services
• Foster a thriving community of Generative AI and SDLC experts across different regions.Also, create a curriculum to drive understanding and adoption of AI-driven SDLC capabilities into the Thoughtworks delivery organization

Preferred Qualifications

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you