Service Engineer (French Speaker) - Electric Charging Vehicle Solutions

Summary

Join Delta Group's EMEA operation as a Remote Support Engineer Level 2, specializing in Electric Vehicle Charging Solutions and Smart Energy Solutions. You will be responsible for providing remote support to customers and colleagues, diagnosing and troubleshooting issues with EV Chargers and Energy Storage products. Your role involves handling service cases, supporting Level 1 engineers, escalating complex issues to Level 3, initiating on-site interventions, determining required spare parts, and communicating with customers. You will also participate in repair instructions creation, conduct training sessions, and occasionally perform on-site troubleshooting. This position requires a strong understanding of electrical maintenance, networks, and computers, as well as excellent communication skills in English and French.

Requirements

• Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
• Certified for service and maintenance in electrical installations handling up to 1500Vdc and 690Vac electrical circuits
• Good understanding of networks and computers
• Good technical analytical and diagnostics skills
• Very good communication skills in English and French
• Experience with service processes
• Good general knowledge of MS Office
• Driver’s license Class B
• Experience from a similar remote support role or field service role
• Organized and able to work in a fast-paced environment with shifting priorities

Responsibilities

• Handle service cases to closure in our case handling system
• Give support to Level 1 when required
• Escalate complicated issues to LV3
• Remote diagnostics and service of products
• Initiation of on-site interventions (performed by service partner or dedicated FSE in the country/region). Participation in repair instructions creation and improvement
• Determination of required spare parts
• Request and give support to field service engineers
• Test the product after service
• Communicate the results to the customer
• Occasionally conducting trainings for LV1, customers and service partners
• Occasional onsite troubleshooting and 24/7 support
• Periodical realization of defined amount of onsite field services to keep own knowledge and skill up to date
• Communication of identified product issues to Quality and Master Service Engineer