Praecipio is hiring a
Service Management Enterprise Architect

Summary

Join Praecipio as an MSM Enterprise Architect to help businesses thrive by solving problems and taking action globally at the enterprise level. As a key member of our team, you will bring together people, processes, and technology to empower successful Process frameworks such as Enterprise Service Management (ITSM), Enterprise Agility (SAFe), DevOps, and supporting methodologies.

Requirements

• Knowledge in ITIL, Agile, DevOps and other ways of work best practices in order to advise on and implement client solutions
• Knowledge of cloud computing platforms like AWS, Azure, or Google Cloud for managing cloud-based services and infrastructure
• Familiarity with automation tools and scripting languages (e.g. Atlassian SDK, Javascript, Groovy, JQL, Python, SQL, Bash/Shell ) for automating repetitive tasks and service delivery processes
• Expertise in managing IT incidents, problems, and changes using frameworks like ITIL, ensuring efficient service continuity and minimal downtime
• Experience with monitoring tools like OpsGenie, PagerDuty, NewRelic and Data Dog
• Understanding of security practices, including identity and access management, data protection, and vulnerability management
• Ability to analyze service data and generate meaningful reports using tools like Power BI, Tableau, or native reporting in ITSM tools
• Minimum of 5 years of customer-facing consulting experience
• Minimum of 3 years implementing technical solutions and optimizations across the Atlassian suite (and supporting methodologies)
• Minimum of 3 years leading client engagements / projects in change management
• Atlassian Certified Individual (any Atlassian Cert)

Responsibilities

• Understand and educate on Praecipio’s Atlassian+ lifecycle
• Develop opportunities within the MSM ecosystem and client engagements
• Build and manage excellent client relationships providing true consulting on Praecipio subscriptions
• Implement specific business processes or solutions to address particular operational or technical challenges for multiple client engagements simultaneously
• Manage multiple client engagements, understanding each client's architecture and diverse user needs (e.g., engineering, marketing, PMO, HR)
• Provide tailored solutions, optimize the Atlassian environment, and support work management processes across various business units
• Lead client requirements gathering, process analysis, deployment, and user acceptance testing
• Work independently on medium to large projects and assignments, leveraging project management tools and methods
• Voicing delivery risks and providing solutions that resolve system, process or business blockers for the client and the team
• Create key documentation adhering to Praecipio standards
• Partner with other teammates and teams to ensure a high quality deliverable and proper client expectations

Benefits

$110,000-120,000 USD base salary depending on location and experience