Service Representative

Summary

Join Horace Mann as a fully remote Customer Care representative supporting educators with their auto and property insurance inquiries. You will handle inquiries via phone, email, and live chat, providing exceptional customer service. Prior insurance experience is not required; Horace Mann provides training and support to obtain necessary licenses. This role requires strong communication skills, problem-solving abilities, and the ability to work independently in a designated workspace. The position offers a competitive salary and the flexibility of remote work, with specific location restrictions.

Requirements

• Possess a H.S. diploma or GED
• Successfully complete the Service Representative Trainee Program
• Obtain and maintain Insurance Producers License and Non-Residence License within 12 months of hire and maintain after that
• Possess basic math skills and billing interpretation skills
• Demonstrate effective communication, both written and verbally – ability to identify unmet customer needs and provide solutions
• Demonstrate active listening, system navigation, research, problem-solving, critical thinking, organization and time management skills
• Maintain internet speed of at least 10 mb/s download 1mb/s upload
• Have a private, organized location removed from daily household distractions

Responsibilities

• Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies
• Handle and problem solve customers' inquiries via phone, email, and chats
• Ensure a great customer experience in both written and verbal communications
• Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations
• Proactively up-sell and cross-sell insurance solutions to existing customer base

Preferred Qualifications

• Possess a Bachelor’s degree
• Have 2+ years of customer service/business/sales experience
• Have Insurance or Finance industry experience

Benefits

• Competitive salary ($16.20 - $25.43 per hr.)
• Remote work (with location restrictions)