Remote Service Technician

Summary

The job is for a Service Technician at Lucid Motors, responsible for diagnosing, maintaining, and repairing Lucid Motor vehicles. The role requires 2-5 years of experience as an automotive service technician, including previous experience with EV/HEV diagnosis and repair, a high school diploma or GED, knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains, customer-facing experience, ability to use applications such as Microsoft Office, EPA 609 Certification, willingness to complete Lucid provided CPR training post hire, a valid driver license with no suspensions within the past year. Preferred qualifications include ASE Certifications and experience in luxury automobile repair environments.

Requirements

• 2-5 years of experience as an automotive service technician, including previous experience with EV/HEV diagnosis and repair
• High School Diploma or GED (Required)
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains
• Customer facing experience exhibiting excellent written and verbal communication skills
• Ability to use applications such as Microsoft Office as well as learn proprietary DMS software
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid driver license with no suspensions within the past year

Responsibilities

• Confidently repair basic and major mechanical issues and perform basic electrical and mechanical diagnosis
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general electric vehicle systems
• Follow correct repair order documentation procedures, i.e. The Three C's
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers
• Demonstrate attention to detail and passion for creating positive client experiences
• Ability to work remotely and support mobile service team as needed

Preferred Qualifications

• ASE Certifications
• Experience in luxury automobile repair environments