ServiceNow Global Strategist

Summary

Join NewRocket, a leading ServiceNow partner, as a ServiceNow Global Strategist and become a thought leader in the market. You will collaborate with the Senior Delivery Team and VP of Professional Services to develop and share NewRocket’s perspective on ServiceNow solutions. Engage with clients to understand their needs, deliver strategic insights, and empower teams to drive innovation. This role requires strong client-facing skills, expertise in value proposition articulation, and leadership in building collaborative relationships. You will contribute to hyper-growth within Tier 1 & 2 accounts, highlighting unused licenses and developing strategies for improved utilization. The position involves generating thought leadership content, expanding knowledge of the ServiceNow platform, and assisting clients with Data and AI adoption.

Requirements

• 12+ years in Professional Services or Consulting, with 8+ years in Delivery and people management within the ServiceNow ecosystem
• Demonstrated strength and proficiency in at least two or more workflow areas within the ServiceNow platform including but not limited to: Customer (CSM, FSM, CRM), Employee (HRSD), Technology (ITSM, ITAM, ITOM), Security, Risk & Resilience (IRM, GRC)
• Strong client-facing and communication skills, with experience engaging senior-level clients
• Expertise in value proposition articulation and driving growth in complex delivery environments
• Leadership in building collaborative relationships with clients, partners, and stakeholders
• Expertise in risk assessment, strategic thinking, and simplifying complex challenges
• Excellent written and verbal communication skills across all organizational levels
• Strong understanding of ServiceNow Platform and Global Solutions Framework
• Ability to simplify complex situations and develop strategic, innovative solutions
• Skilled at coaching and motivating teams to achieve high performance
• Results-driven, with a focus on client success and business growth
• Fosters a collaborative, inclusive, and empathetic work culture
• Comfortable with change and driving innovation in fast-paced environments
• Bachelor’s Degree in Management Information Systems, Business, or Computer Science
• ServiceNow Pre-Sales Accreditations in Technology practice product lines
• ServiceNow Certified System Administrator
• 2 or more ServiceNow Mainline certifications with CMDB, AI features, and CSDM
• ITIL Foundation or Domain expert related certification
• TOGAF
• CTA or CMA

Responsibilities

• Work with Account Executives and Client Partners to develop opportunities for hyper-growth within the Tier 1 & 2 Accounts (Top 50)
• Highlighting the un-used licenses within the Tier 1 & 2 accounts and formulate a strategy [for and] with the client to reduce or eliminate the amount of un-deployed value
• Support Sales and Marketing in developing and delivering messaging and create sales assets as required
• Generate thought leadership content for various communications channels via marketing, sales, and social media
• Continue to expand knowledge and understanding of the full high-level capabilities of the ServiceNow platform
• Assist clients with their adoption of Data and AI capabilities using the ServiceNow platform and connected systems
• Practice Roadmap & Strategic Alignment: Establish and maintain the Practice roadmap of prioritized solutions that align with NewRocket’s strategy and ServiceNow’s Global Solutions Framework. Ensure that these solutions differentiate NewRocket in the market
• Sales Plays & Solution Activation: Collaborate with Capability teams to activate high-value, differentiated sales plays within the practice, driving successful client engagements and business growth
• Learning & Development: Develop learning curriculum for crew members within the practice, ensuring continuous skill enhancement and alignment with certification standards
• Client Engagement & Industry Expertise: Serve as an Industry expert and ServiceNow advisor on client engagements, guiding teams and advising clients to ensure high levels of customer satisfaction and successful business outcomes
• External Relationships & Partner Enablement: Build and maintain external relationships with ServiceNow product teams and partner success teams to establish NewRocket as the leader and go-to partner in the ServiceNow ecosystem
• Proposal & Solution Review: Collaborate with Practice Architects and Capability Leaders, and partner with Sales and Pre-Sales to define deal solutions. Review and approve proposals and Statements of Work (SOWs), ensuring strategic alignment and delivery success including Pursuit Quality Assessments (PQAs)
• Talent Development & Mentorship: Mentor and coach Practice Capability teams and broader delivery teams, fostering an inclusive environment focused on career growth, innovation, and thought leadership
• Strategic Input & Resource Planning: Provide input to the Practice Leader on strategic priorities, headcount planning, and talent development to support the long-term growth of the practice
• Knowledge Sharing & Public Events: Partner with Strategy and Marketing teams to create thought leadership content and ensure participation in public events such as ServiceNow Knowledge. Support high-quality submissions and elevate NewRocket’s visibility
• Certification Strategy & Crew Empowerment: Collaborate with NewRocket University to drive the certification strategy within the practice. Empower teams to pursue professional development and certification to enhance service delivery