ServiceNow Lead Engineer

Summary

Join NewRocket, a global ServiceNow Elite partner, as a ServiceNow SPM Lead Engineer with Integrations experience. Lead and mentor a team of Software Engineers, developing and implementing ServiceNow customizations for large-scale projects. Interface with clients, gather requirements, and conduct workshops. Manage all aspects of application development, from design to documentation. Leverage your expertise in SPM processes and ITIL V4 to guide customers and create innovative solutions. Contribute to presales demos and proof-of-value exercises. NewRocket offers ServiceNow training and certification opportunities.

Requirements

• 6- 10 years of experience with ServiceNow SPM/ITAM products
• Minimum 4 years preferred work experience on the ServiceNow platform
• 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow
• 5+ years of client facing consulting experience
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources
• Adapts quickly in a fast-paced environment!
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond
• It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• Lead and mentor a team of Software Engineers who provide the development of project professional services for customers
• Implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects
• Interface with end-users, IT teams and key stakeholders to gather systems requirements for SPM solutions
• Strong experience with SPM processes and can guide customers through understanding technical solutions to their business requirements
• Conduct requirements gathering workshops with clients in both onsite and virtual environments
• Configure and customize SPM/ITAM ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing
• Mentor project crew members by managing peer reviews and provide technical guidance
• Experience with implementing ServiceNow modules (SPM,IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics)
• Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script
• Experience with ServiceNow for custom application design and development
• Create and execute development plans as appropriate to meeting changing needs and requirements
• Knowledge of ITIL V4 processes and hands on with ITIL process implementation
• Ability to plan and package ServiceNow platform solutions and accelerators
• Presales Demo and Proof of Value for prospective customers
• Conduct SPM/ITAM capability Requirements Analysis sessions and customer workshops
• Design custom or product-based solutions based on ServiceNow applications

Benefits

• We will provide support and guidance to get you up to speed on some of the most amazing projects!
• We provide official ServiceNow training so you can achieve multiple certifications