ServiceNow Lead\/Senior Requirements Specialist

Summary

Join Business Computers Management Consulting Group, LLC (BCMC) as a ServiceNow Lead/Sr. Requirements Specialist and support our O&M / Sustainment agile development program. You will oversee agile requirements development and management, defining customer mission and problem needs. Lead the requirements gathering process, ensuring solutions align with customer missions and the ServiceNow platform. Work closely with stakeholders to define, document, and translate requirements into technical solutions. Provide technical guidance to junior Business Analysts. Develop and update the Software Requirements Document. Assist with scope definition and effort estimation. This position requires a DoD Secret security clearance (US Citizenship required).

Requirements

• 5+ years of ServiceNow platform and configuration knowledge and experience
• Excellent oral and written communication skills, team work, and customer engagement experience
• Requirements development and management in an Agile Environment including sprint planning, management, and backlog grooming
• Strong knowledge of ServiceNow configurations, Best Practices, and ongoing knowledge of latest ServiceNow features
• Bachelor’s degree in Computer Science, Information Technology, or related field
• ServiceNow CSA

Responsibilities

• Facilitate, coordinate, and engage with customer mission and product owners to identify, define, and create respective use cases to generate the requirements and acceptance criteria needed for the user stories.  Work closely with stakeholders to define requirements, document them, and translate them into technical solutions
• Demonstrate ServiceNow configuration knowledge (e.g. user / group, catalog items, workflow, etc)  on various technical meetings with the customers and program team to derive identification and define clear use cases leading to development of requirements and acceptance criteria
• Support and provide technical guidance to the junior level Business Analysts on user story development and management
• Develop and update the Software Requirements Document with detailed technical and functional specifications for each user story requirements
• Assist with scope definition and level of effort estimation working with Solutions Architect and SCRUM Master

Preferred Qualifications

• 5+ years of experience working as Requirements Specialist supporting an Agile Development Program - ServiceNow agile development domain is highly desired
• Security+ certification highly desired

Benefits

• Extremely competitive salary
• 95% employer paid for employee medical, dental, & vision coverages
• 100% employer paid for employee life, STD & LTD disability coverages
• 401k with company match and profit sharing
• Flexible Spending Account (FSA) for dependent & health care
• 11 standard holidays & 3 weeks of annual leave