ServiceNow Senior Software Engineer, ITSM/CSM

Summary

Join our Crew! NewRocket is hiring a ServiceNow Senior Software Engineer (ITSM/CSM) in India. As a leader, you'll mentor and coach a team of software engineers to develop project professional services for customers. Implement customizations based on functional and technical requirements using leading practices and internal code standards.

Requirements

• Strong knowledge of software engineering principles for cloud-based platforms
• Strong understanding of the ServiceNow functionalities and features of ITSM/CSM/ITOM
• Solid knowledge of glide record usage, XML and structural programming concepts
• Proficient in JavaScript
• Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform
• Strong written and verbal communication skills
• Working knowledge of relational databases
• Ability to assess and mitigate risk
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change

Responsibilities

• Analyze, design, program, debug and modify software enhancements
• Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques
• Contribute to writing test scripts and complete unit testing
• Facilitate and mentor across multiple projects and/crews
• Provide technical expertise in code writing and reviews
• Collaborate with delivery team and other engineers to understand, estimate, prioritize and implement requests for development and project requirements
• Apply modern technology and innovation to improve platform functionality
• Deliver outstanding customer experiences by providing administration, development and support during implementation of ServiceNow solutions

Benefits

We Take Care of Our People