ServiceNow Tech Lead - ITSM + Integration

Summary

Join NewRocket, a global ServiceNow Elite partner, as a ServiceNow Integrations Tech Lead. You will lead a team of Software Engineers, developing and implementing ServiceNow customizations for large-scale projects. Interface with stakeholders to gather requirements, customize applications, configure integrations (REST/SOAP), and ensure seamless functionality. Guide customers through technical solutions, participate in testing, and maintain documentation. NewRocket offers ServiceNow training and certification opportunities, fostering innovation and achieving customer goals.

Requirements

• 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, Integrations)
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
• Deep understanding of the ServiceNow CMDB and all related processes
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond
• It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• Lead, coach, and mentor a team of Software Engineers
• Develop and implement ServiceNow customizations based on functional and technical requirements
• Interface with end-users, IT teams, and key stakeholders to gather systems requirements for ITSM and Integrations solutions
• Customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Configure integrations between ServiceNow via REST/SOAP web and other applications
• Guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Preferred Qualifications

• ITIL Foundation
• ServiceNow CSA and CAD

Benefits

ServiceNow training