HubSpot is hiring a
Services Consultant

Summary

Join our team as a Senior Services Consultant and guide prospects and customers through the process of determining the right implementation and service strategy to support their initial and long-term success with HubSpot. As a motivated team member, you will have strong communication skills, a passion for solving challenging problems, strong business and technical acumen, and the desire to help build up HubSpot's growing enterprise team.

Requirements

• Have fluency in English and French
• Have a customer first mindset and a consultative approach to problem solving
• Have deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
• Have experience helping customers drive organizational change
• Have experience driving value conversations to executive teams
• Have excellent oral and written communication skills
• Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision
• Have a strategic mindset and can help customers with their long-term planning, recommending additional HubSpot products and services that will help them grow
• Are very detailed-oriented and have strong project management skills
• Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy

Responsibilities

• Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers, to lead the customer to long term success with HubSpot
• Diagnose customer need based on business objectives and technical requirements
• Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs
• Work directly with the customer or partner to define resource needs
• Establish clear milestones, project plans, and timelines for execution
• Present plans to the customer's Executive team
• Influence customer purchase decisions by driving urgency and certainty in recommended solutions
• Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers
• Build relationships with accredited Solutions Partners to enhance quality of recommendations
• Contribute to partner development by providing feedback directly and through PDMs
• Enhance effectiveness of partner accreditations
• Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to HubSpot prospects