Shared Service Desk Representative and Bookkeeper

Summary

Join Netfor, Inc. as a Dual Shared Service Desk Representative and Bookkeeper! This cross-functional role splits time between the shared service desk and the administration department. The shared service desk responsibilities involve providing customer support via phone, utilizing the Netfor knowledge base, and documenting issues and solutions. As a bookkeeper, you will create financial transactions, generate reports, post information to accounting software, and reconcile accounts. This 100% remote position requires a flexible schedule to accommodate the needs of both departments. Some overtime may be required. The position reports to a Shared Service Desk Team Lead with a dotted line to Tyler Kemp. Apply today!

Responsibilities

• Provide customer support for instructional calls, question and answer calls, and handling of all other customer issues by performing question/problem diagnosis, searching knowledge-based articles, and guiding users through step-by-step solutions in a call center environment
• Answering phone calls with a smile is a must
• Able to clearly communicate directions in a user-friendly, professional manner and clearly document the issue and solution in ticketing software
• Create financial transactions which include posting information to accounting software such as invoices to customers, cash receipts, and supplier invoices
• All other duties as assigned

Benefits

This position is 100% remote from your home office and some overtime might be required