Sezzle is hiring a
Shopper Risk Operations Team Lead

Summary

Join Sezzle, a cutting-edge fintech company dedicated to financially empowering the next generation, as a Shopper Risk Operations Team Lead. In this role, you will manage daily operations, analyze trends, identify improvements, and coach team members. Sezzle is an equal opportunity employer with remote work options.

Requirements

• Minimum two years management experience or relevant experience in managing an operations team in e-commerce or banking
• Bachelor’s degree in an accredited academic institution
• Proficiency in word processing and spreadsheet software; Google Suite or Microsoft Office
• Ability to safeguard confidentiality of personally identifiable information (PII) displayed in documentation received and systems used

Responsibilities

• Measure and track team and team member performance
• Ensure adherence to department processes and company policies to meet performance metrics
• Analyze data to alert Risk Operations management on developing fraud trends, scam merchants, product features and processes that lead to disputes and chargebacks
• Identify and recommend process improvements and product enhancements to increase productivity and chargeback win rates while maintaining high quality standards
• Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines
• Advise on staffing as necessary based on incoming escalation volumes and complexity
• Coach and advise team members by providing them with guidance and training resources for career development

Preferred Qualifications

• Four years of fraud prevention and/or chargeback processing experience
• Two years of management experience in fraud prevention and/or chargeback operations
• Experience in payment processing concepts and procedures
• Experience in using chargeback or fraud case management software