SIEM Infrastructure Engineer

Summary

Join Proficio, an award-winning MDR services provider, as a SIEM Infrastructure Engineer! Reporting to the Lead SIEM Infrastructure Engineer, you will implement Elastic SIEM architecture for US and global customers. This customer-facing role requires managing multiple implementations and maintenance concurrently. The position is primarily remote, with occasional customer site visits. You'll be a security problem solver, creatively using Elastic SIEM and other tools to enhance customer security. Collaboration with a global team is key, requiring strong communication and teamwork. Proficio values enthusiastic professionals passionate about Elastic SIEM and delivering exceptional customer service.

Requirements

• 2+ years hands-on experience in engineering and supporting a large-scale Elastic Stack environment
• Strong knowledge in Terraform, Kubernetes, AWS, and Elasticsearch
• Clear understanding of Elastic's data onboarding process and CIM mapping
• Ability to define and clearly express work required to customers

Responsibilities

• Implement the architecture for Elastic SIEM customer instances
• Provide support globally as required
• Organize and drive multiple customer implementations and maintenance scenarios
• Determine customer needs, find solutions, and outline work to be done
• Define work scope and bundle that work scope for team assignment
• Review and revise completed work
• Organize customer interactions and workload to achieve daily progress with all customer accounts
• Communicate clearly with customers about what to expect during onboarding
• Build relationships with customers to ensure they receive best-in-class service
• Ensure security, availability, and confidentiality of all sensitive data collected, processed, or stored

Preferred Qualifications

• Strong event logging solutions for large corporations
• Experience with multiple security platform administration or engineering within large-scale or global enterprises
• Understanding of Network Firewalls, Load-balancers, and complex network designs
• Good understanding of Unix/Linux and Windows operating systems
• Good command of Python, Perl, SQL, Regex, and Shell scripting

Benefits

• $85K base salary for level II; $100K base salary for level III
• Health, Dental and Vision plans available first of the month and other benefits available from day 1
• 401K plan
• Gym reimbursement
• Employee Assistance Program
• Life and Voluntary Life Insurance programs