Site Reliability Engineer

Summary

Join Dayshape, an award-winning software scale-up, as a Site Reliability Engineer (SRE) to support our growing infrastructure and deployments. This backshift role (1:30 PM - 10:00 PM) focuses on providing service to teams in other regions, particularly the United States. You will contribute to automating SRE activities, manage on-call scenarios, diagnose issues, and develop monitoring tools. The ideal candidate possesses experience in an SRE role or as a software engineer transitioning to SRE, with expertise in Azure, DevOps, and scripting languages. Dayshape offers a competitive salary, professional development opportunities, generous paid time off, and various benefits.

Requirements

• Experience working in DevOps and/or Site Reliability Engineering or an experienced software engineer keen to move into the SRE space
• Experienced working with the following: Powershell (or similar scripting language) or Python
• Experienced working with the following: Designing and building infrastructure using Azure and Azure Devops
• Experienced working with the following: Infrastructure as Code
• Experienced working with the following: CI/CD
• Comfortable debugging and understanding code
• Knowledgeable about a range of technologies, and enjoy learning others
• Have worked closely with all facets of an engineering department to drive good practice when it comes to deploying and making their systems observable
• Great at breaking down big tasks into small chunks, solving tricky problems and tackling risks
• Enjoy working in a busy, fast-paced culture
• Keep a cool head in pressure situations, maintaining a problem-solving mindset, but also knowing when to escalate
• Be a self-starter, happy to work between the hours of 2:00pm-10:30pm

Responsibilities

• Support customers by completing infrastructure operations support tasks and change requests
• Become familiar with scheduling and coordinating team priorities via the SRE Kanban board
• Contribute to automating or improving SRE activities
• Independently able to manage on-call scenarios, ensuring return of service promptly and escalating only in situations where there are wider implications to the company
• Diagnose and triage escalated issues
• Grow your understanding of the various tools used to monitor the stability of our infrastructure estate and seek opportunities to develop this by implementing alerts and dashboards that aid the team
• Actively contribute to the quality of the teams work by using common testing practices and providing good quality reviews on PR's
• Contribute to feature development of SRE automation and self-service tools
• Develop knowledge and understanding of our infrastructure estate and software release processes so that you can help manage the estate and deploy new version releases

Preferred Qualifications

Working closely with others will be second nature to you, collaborating closely with your engineering colleagues, along with developing relationships with our support and implementation teams

Benefits

• Starting salary between £44,100 and £50,000 depending on experience
• 15% uplift on base salary for hours scheduled between 7:00 PM and 7:00 AM
• At least £1,000 per year to spend on professional and personal development
• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days
• Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement
• Private healthcare and rewards through Vitality
• Income protection and death in service cover
• Enhanced family leave policies
• Matched 5% auto-enrolment workplace pension scheme
• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
• Innovation Week twice a year - a chance to experiment and work off-project
• Volunteering time – up to 20 hours a year to participate in volunteer work
• Weekly All Hands meeting for inspiration and over-communication
• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, online games, D&D, and at-home cocktail classes!
• Genuinely nice, smart people to work with, who are excited about growing our company