Site Reliability Engineer, Observability Engineer

Summary

Join Rackspace's Professional Services Center of Excellence and contribute to building next-generation applications for our customers. You will work with customers to implement observability solutions using tools like Datadog, New Relic, or AppDynamics, build and maintain scalable systems, develop monitoring tools, and collaborate with development teams. This role requires a Bachelor's degree in engineering/computer science or equivalent, senior-level experience in SRE, DevOps, and AWS, and experience with observability solutions. You'll need experience with various technologies and tools, including scripting languages, configuration management, and agile development. Rackspace offers a dynamic work environment and is recognized as a best place to work.

Requirements

• Bachelor’s degree in engineering/computer science or equivalent
• Senior-level experience with Site Reliability Engineering, DevOps, Code level application support and troubleshooting, AWS Infrastructure design, implementation and optimization, Automation for deployment, scaling and reliability
• Experience with observability solutions tools like Splunk, Datadog, SignalFx, etc
• Experience deploying, maintaining and supporting software applications/services in the AWS ecosystem
• Proactive approach to identifying problems and solutions
• Experience writing code with one or more interpreted languages such as Python, PHP, Perl, Ruby,Linux Shell
• Experience with Terraform or Cloud Formation scripting
• Experience with configuration management tools like Ansible, Chef or Puppet
• Experience with standard software development best practices and tools such as code repositories (Git preferred)
• Experience executing in an agile software development environment
• Good understanding of pricing/cost models across AWS services, especially compute, storage, and database offerings
• A clear understanding of network & system Management solutions
• Excellent organizational and project management skills
• Excellent communication, critical thinking & analytical skills

Responsibilities

• Work with customers and implement Observability solutions
• Build and maintain scalable systems and robust automation that supports engineering goals
• Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance
• Proactively gather and analyze both metric and log data from systems and applications to perform anomaly detection, performance tuning, capacity planning and fault isolation
• Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability, security and performance standards
• Collaborate with team members to document and share solutions
• Maintain a deep understanding of the customer’s business as well as their technical environment
• Identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues