Customer.io is hiring a
Site Reliability Engineering Manager, Remote - United States

Summary

The job is for an Engineering Manager role at Customer.io, managing the global site reliability engineering squad responsible for maintaining a great customer experience while ensuring production readiness, scalability, security, and accountability. The candidate should have relevant experience in SaaS companies and SRE teams.

Requirements

• Works in North/South American time zones
• Has at least three years’ experience as an Engineering Manager for SRE teams working on a SaaS product (B2B or B2C) at an early-to-mid-stage SaaS company
• Has at least three years’ experience as an SRE, designing and implementing reliable and scalable infrastructure

Responsibilities

• Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports
• Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days)
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• Opportunities to meet in person with your peers throughout the year