Customer.io is hiring a
Site Reliability Engineering Manager, Remote - United States
![Logo of Customer.io](https://cdn.jobscollider.com/logo/customer-io-9023-0.webp)
Summary
The job is for an Engineering Manager role at Customer.io, managing the global site reliability engineering squad responsible for maintaining a great customer experience while ensuring production readiness, scalability, security, and accountability. The candidate should have relevant experience in SaaS companies and SRE teams.
Requirements
- Works in North/South American time zones
- Has at least three years’ experience as an Engineering Manager for SRE teams working on a SaaS product (B2B or B2C) at an early-to-mid-stage SaaS company
- Has at least three years’ experience as an SRE, designing and implementing reliable and scalable infrastructure
Responsibilities
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
Benefits
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days)
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- Opportunities to meet in person with your peers throughout the year
This job is filled or no longer available
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